LABORATORY: HOTELOGIX IN ACTION: PRACTICAL CHECK-IN AND CHECK-OUT PROCESS MANAGEMENT 

Learning Outcomes

By the end of this activity, students will:

1. Understand how to efficiently manage the check-in and check-out process using Hotelogix Online.

2. Learn how to handle room assignments, billing, and payment processing during check-in and check-out.

3. Apply express check-out and late check-out options using the Property Management System (PMS).

Instructions:

1. Access KWHotel Online Trial:

   • Visit the Hotelogix website and log into the online trial version using the provided credentials or by registering for a new account.

2. Simulating a Guest Check-In:

   • Select the existing reservation you have made.

   • Begin the check-in process by verifying the guest’s details and adding other important details that were not mentioned during the booking.

   • Complete the guest registration form.

   • Confirm check-in and take a screenshot of the registration card

3. Simulating a Check-Out:

   • Select the reservation for a guest who is ready to check out.

   • Review all charges (e.g., room rates, additional services like dining or spa) and generate the final bill.

   • Complete the payment process for any outstanding balance.

   • Submit a screenshot of the final bill and payment confirmation/invoice.

   • Confirm check-out in the system.

   • Submit a screenshot of the check-out card.