LABORATORY: STREAMLINING HOTEL OPERATIONS: HAND-ON EXPERIENCE WITH HOTELOGIX AND HOTEL CLEAN-UP HOUSEKEEPING AND MAINTENANCE MODULES

Learning Outcomes

By the end of this activity, students will:

1. Identify and manage room statuses using Hotelogix’s housekeeping module, ensuring accurate real-time updates on room availability.

2. Schedule and assign housekeeping tasks for staff, optimizing cleaning efficiency and guest turnover.

3. Log, track, and resolve maintenance requests using the maintenance management feature to ensure timely resolution of issues.

4. Create and manage preventive maintenance schedules to proactively avoid equipment breakdowns and maintain hotel facilities in top condition.

5. Collaborate between housekeeping, front desk, and maintenance departments, ensuring smooth communication and workflow integration.

6. Evaluate the impact of efficient housekeeping and maintenance management on guest satisfaction and overall hotel operations.

Instructions:

1. Access Hotelogix  and Hotel Clean-up Online Trial:

   • Visit the Hotelogix and Hotel Clean-up websites and sign up for the free trial or use the provided credentials.

   • Log into the system to begin the activity.

2. Room Status Management

• • Students will update room statuses in the system based on provided scenarios (e.g., check-ins, check-outs, rooms requiring cleaning).

  • They will use color-coded legends to mark rooms as "Vacant Clean," "Occupied Dirty," "Out of Order," etc.

  • Students will practice updating room statuses from different departments, simulating communication between the front office and housekeeping.

3. Assigning Housekeeping Tasks

• • Based on room statuses, students will assign housekeeping tasks, including standard cleaning, deep cleaning, and restocking amenities.

  • They will simulate different workload scenarios, adjusting staff schedules to optimize efficiency and ensure rooms are ready for check-in.

  • Students will practice using the system to mark tasks as “completed” and update room statuses accordingly.

4. Logging and Tracking Maintenance Requests

• • Students will log various maintenance requests based on issues provided by the instructor (e.g., broken air conditioner, faulty light, plumbing issues).

  • They will assign tasks to the appropriate maintenance personnel, prioritize them based on urgency, and track progress.

  • Once tasks are completed, students will mark them as “resolved” in the system.

5. Preventive Maintenance Scheduling

• • Students will use the Hotelogix system to schedule preventive maintenance tasks (e.g., HVAC checks, equipment inspections, and deep cleaning of public areas).

  • They will ensure that tasks are scheduled during low occupancy periods to minimize disruptions to guests.

  • Students will learn to monitor and update preventive maintenance tasks to keep hotel facilities in optimal working condition.

6. Integration of Housekeeping and Maintenance with Other Departments

• • Students will simulate communication between the housekeeping, maintenance, and front office departments using the Hotelogix system.

  • They will practice updating front desk staff on room availability and maintenance status, ensuring no double-bookings or guest dissatisfaction.