Cloud Retail

• Go to the Processing Center and open the “Processing Feed” on the facility computer.

  • If you don’t have access to the computer, go to one of the Processing Center tablets.

• Find the order in the “Processing Feed.”

• Click on the customer order.

• Cancel the order by clicking on the “cancel” button.

  • Do NOT substitute the missing item for another.

  • You may need to refresh the page to ensure it cancels.

• Click acknowledge on the pop-up at the top of the screen.

• If you’d packed other item(s) for the order, restock them on their assigned shelves.

1. Go to Inventory Central, Inventory Section HERE

2. Click on your facility

3. Click on “Receive Stock” (top button)

4. Click on the relevant Manifest in the “Today” section

   1. Tip: Look for “DRAFT” status

5. DO NOT COUNT ITEMS (if they ship us wrong stuff, it’s ok)

6. Click “Accept” at the bottom, even if SKUs don’t match

1. Open Scanner-UI on the Processing Center computer or on the CR Phone Scanner.

2. Click on the button labeled “Record Wastage.”

3. Scan the item(s) barcode.

   1. If there’s no barcode on the item, search the item name in the search bar.

4. In the “Quantity Wasted” field, type the number of items wasted.

5. In the “Comment” field, type the reason for the wastage.

   1. This can be “expired,” “spoiled,” or “broken”

6. Click the “Record Wastage” button at the bottom.

7. Dispose of the wasted product.

STEP 1: Please put items in a temporary holding area and DO NOT STOCK THE ITEMS.

STEP 2: File a Halp ticket in the #cloudretail_us_support slack channel. You must select this issue type:

“CloudRetail :: Inventory :: Receiving :: PO Not Submitted”

(If you start typing PO Not Submitted, it will pop up in issues drop-down)

Note: “PO” is the old name for Shipping Manifest - we will update soon!