SERVICES & UTILIZATION

On regular school days before pandemic, the library is open on Monday to Friday from 7:30 AM to 5:00 PM and to cater the graduate school students, it is open from 8:00AM to 5:00 PM on Saturdays.

However, during the onset of the pandemic, the library opens Monday to Friday from 8:00 AM to 5:00 PM and is closed during Saturdays. However, with the limited library hours, we strengthened our online services and created a virtual library assistant to answer the online user’s queries. Additionally, all electronic databases are accessible 24/7.

The library has an integrated system. This system provides an automated logbook of attendance for all users. A computer is located at the entrance to monitor the attendance of students and faculty by scanning their library card barcode numbers to register their names as users except when there is a power interruption or when the system is down where a manual log-book is provided to monitor attendance. Utilization of library resources when borrowed overnight or for home use, photocopy outside, and research in the reserve section is encoded in the system.

An annual survey on the library users' level of satisfaction is conducted to improve library services and resources.

When COVID-19 struck, the Library and Information Services together with other academic offices developed flexible learning guidelines based on IATF declaration to continuously connect and provide learning services to our academic community. Subject to compliance with CHED Memo NO.4 Series of 2020, with BOT Resolution NO. 56, S2020, the following are the set of guidelines and procedures in availing limited face- to- face services.

1. The library shall accommodate 50 percent seating capacity of the library.

2. Two-meter distance shall be observed between seats as protocol for social distancing

3. All library sections shall be opened to serve the users.

4. Alcohol /Sanitizers shall be placed in strategic areas in the library.

5. Signages shall be placed as direction guides for the users.

6. Quarantine area/room shall be provided for confining the returned book/s before putting back in the shelf.

1. Library users may make reservations through the library’s official email and Messenger to secure seats in the library.

2. Walk-in library users may be accommodated subject to the allowed number of seats set by the library.

3. Upon entering the library, each user will be given a seat number, to ensure that the allowed number of seats are complied with.

4. Library users must scan their library cards at the entrance as part of the attendance and contact tracing procedure.

5. Transferring of chairs by the library users will not be allowed.

6. Social distancing and wearing of face masks will be strictly implemented inside the library.

7. Library users are required to surrender their seat number at the exit area upon leaving the library.

1. Library borrower may contact the library through the official library Facebook Messenger account, email, or may call the library to request the books they want to borrow.

2. Library borrower must send the picture of their validated library card to process their request.

3. Confirmation message and instructions will be sent to the requester when books are ready for pick up.

4. Borrowed books will be placed at the exit gate guard house for pick up.

5. Upon presentation of the validated library card, books will be released to the borrower.

1. Library borrower may contact the library through the official library Facebook Messenger account, email, or may call the library when returning the books.

2. Upon confirmation from the library, library borrower may drop the borrowed books in the book drop box provided at the exit gate guardhouse.

3. Library borrower fills up the Books Returned Form provided at the exit gate guardhouse.

4. Confirmation message for returned books will be sent to the borrower.

1. Library borrower may opt to use the services of Grab and Maxim for claiming and returning borrowed books.

2. Library borrower must inform the library through the official library Facebook Messenger account, email, or may call the library if they will use the “Book Padala” service.

3. To claim the books, the rider must present the picture of the borrower’s validated library card. Upon confirmation, books shall be released to the rider.

4. To return the books, the rider drops the borrowed books in the book drop box provided at the exit gate guardhouse and fills up the Books Returned Form. Confirmation message for returned books will be sent to the borrower.

5. Library borrower shall shoulder the cost of the “Book Padala” service.

6. Loss or damage of books during the “Book Padala” delivery, shall be the accountability of the borrower.

Borrowing and Returning of Library Materials:

1. Library materials used within the library shall be gathered in one area and will be subjected for quarantine/disinfection before returning to the shelf.

Returning of Books for Home Use:

1. Returned books will be dropped by the borrower in the book drop box located in

2. the Circulation Section of the Library

3. Books will be quarantined for one (1) week before returning to the shelf.

The library has adopted responsive ways to deliver its services to users despite the challenges posed by the pandemic and the online classes. The creation and enhancement of the official website of campus libraries caters to its user's research needs. It stores the institution's subscribed online databases such as ProQuest, IGI Global, and Philippines E-Journals. It has an open-access databases to give the users a flexible learning experience that can be useful to their research and academic requirements. It also provides current information like the New Acquisitions and Newly subscribed periodicals.

The official website is updated as a one-stop-shop for the library needs of the users. The library offers online services such as Virtual Reference Assistance, Borrow A Book for pick-up, Book Return, Remote Access to Online Resources. Online Renewal, Library Website, Facebook Page, Online Library Instruction, Book/Non-Book Recommendation, and Subject Bibliography (for Faculty).

1. Borrow a Book - This service enable the CHMSC-Binalbagan Library users to borrow a book for pick-up

2. Book Return - This enable the CHMSC-Binalbagan Library users to return the books they borrowed without violating health protocols t prevent transmission of COVID-19 infection.

3. Remote Access to Online Resources - This service provides the academic community remote access to the library's electronic resources. It includes online database subscription, reference tools (online open educational resources), e-books, and academic common ( list of thesis, project study, feasibility studies).

4. Borrow a Book - This service enable the CHMSU-Binalbagan Library users to borrow a book for pick-up

5. Book Return - This enable the CHMSC-Binalbagan Library users to return the books they borrowed without violating health protocols t prevent transmission of COVID-19

infection.

6. Remote Access to Online Resources - This service provides the academic community remote access to the library's electronic resources. It includes online database subscription, referrence tools (online open educational resources), e-books, and academic common ( list of thesis, project study, feasibility studies).

7. Online Renewal - the borrower can renew borrowed books online. Just send a message on our official email and Facebook messenger.

8. Online Library Instruction - This online library instruction program aims to teach students to become confident information seekers and be more adept at identifying, locating, and accessing print and electronic information resources for their information needs.

9. Book / Non-book Recommendation - This service enables the CHMSU-Binalbagan Faculty members to submit their book/non-book recommended for procurement.

10. Subject Bibliography (for Faculty)- This service is design to provide the faculty member of CHMSU-Binalbagan with books bibliography of their subject taught as reference to their syllabus.

11. Library Website - a library website for each campus serves as the library's portal to all its available resources and services.

12. Facebook Page - Being the most popular social media, the library uses this platform to market the library and keep clients updated and activity involved int he different

activities of the library.

13. Learning Resources and Sevices Consortium - As one CHMSU family, the libraries of the four (4) campuses will pool and share its learning resources to the academic community. Librarians will work collaboratively to cater the informational needs of faculty and students regardless of the colleges or campus they are officially connected.

14. Document Delivery Service - Online delivery of scanned pages/chapters of books available in the library subject to copyright law under "fair use".Online delivery of scanned/ photographed resources:

- Book pages/ chapters

- Journal articles

The data shows that Faculty are the frequent borrowers of books. There is a drop Circulation Services due to the suspension of face to face classes wherein most of the students preferred to avail the online library services.

The library likewise received positive feedback from its customers, a strong manifestation that services are efficiently and effectively provided.