Passwords

Lost or Stolen Passwords

If you feel someone has your password, use the directions below to change it.

If you are locked out of your account or would like help changing your password, please contact us.

Note: This will only change your Google Account Password. This will NOT change your password for the Macs or SchoolTool

1. Open a new tab in Chrome. Click on your profile picture or account circle. Then on "My Account"

2. Click on "Sign-In & Security"

3. Scroll down until you see the bar for "Password". Click on it.

4. You may need to type your password to verify it is you changing it.

5. There you will be brought to a screen to type in your new password in two places. Be sure to make it a secure password but one you will remember. We recommend 8 or more characters, including a mix of numbers, punctuation, lower case, and/or capital letters. To make it easier to remember, you can use a phrase. For example, "DoYouLikeIceCream?" or "GreenIsMyFavorite,NotBlue."

If you have been unable to remember your password to login to SchoolTool there is a way for you to reset it yourself. The directions to reset the password is as follows:

1. Go to SchoolTool login page and type in your username. For example, "ab123@cairodurham.org".
2. Try typing in the password that you think it is. Only do this one time or you will be locked out of your account.
3. Click on "NEW USER OR FORGOT PASSWORD?"
4. Then type in your email again.

5. Go to your email and using the password they sent you follow the instructions in the email. You will use the generated password they gave you to get into your account. Tip: Use "copy" and "paste" commands, so you don't have any typing errors.

6. Once you are logged in, you can change you password to something you want it to be and can remember. To do that, click on the Account button to change your password. Then put the password emailed to you into "Old Password" and the one you want in both "New Password" and "Confirm". Then click "Change Password".