Phones

This guide provides comprehensive instructions for using the Brighton Area Schools (BAS) ShoreTel/Mitel phone systems, covering voicemail setup, message retrieval, and general phone functions.

NOTE: To check your VM from outside the district, call 810-299-4333, hit the# key as soon as you hear the recording, and follow the prompts.

IMPORTANT: If this is a new phone to you, you can submit a help request to the Help Desk to have the phone name updated and the Voicemail PIN reset.

How to set up your new voicemail box

1. Press the voicemail button on your phone.
2. Press the Call VM soft key.
3. The system will ask for your password, use 123456#.
4. The system will ask you to change your password.
5. Next, the system will ask you to record your name. Follow the prompts to record your name.

How to change your voicemail greeting

1. Press the voicemail button on your phone.
2. Press the Call VM soft key.
3. Enter your password.
4. Press 7 for mailbox options.
5. Press 1 to record a greeting. Follow the prompts.

How to retrieve voice mail messages

1. Press the voicemail button on your phone.
2. Enter your password.
3. Use the navigation key pad to select and play messages.

Recording your name

1. Press the voicemail button on your phone. Enter your password.
2. Press 7 for the voicemail menu.
3. To record your name, press 6.
4. Record your name and follow the prompts to save the recording.

How to enable envelope information (date and time stamp)

1. Press the voicemail button on your phone
2. Press the Call VM soft key
3. Enter your password.
4. Press 7 for mailbox options.
5. Press 5 to enable envelope information.

ShoreTel IP480 QUICK REFERENCE GUIDE

Make a call - Dial 5-digit extension.

Place a call on hold - While on a call, press the Hold button.

Transfer a call - While on a call, press the Transfer button and then the 5-digit extension you want to transfer to. Hang up.

Transfer a call directly to voicemail - While on a call, press the transfer button. Press the "More" soft key, followed by the extension you want to transfer to, and then the "To MB" soft key. Soft keys are the buttons directly below the screen.

Redial from Call History - Press History button. Select the desired call using the navigation keypad below the screen. Press the dial soft key, pick up the handset, or press the speaker button.

Use the Directory to find "classroom" - Press the Directory button. To search by first or last name, enter the name using the number pad. Hit a number once for each letter. Alternatively, use the navigation keypad below the screen.

Create a voice mail greeting - Press the Voice Mail button. Press the soft key below the screen for "Call VM". Enter the password followed by#. Press 7 and then 1 to record a personal greeting. Follow prompts to re-record greeting.

Leave a voice mail message on the classroom phone (w/o ringing) - Log into voice mail by pressing the Voice Mail button. Enter the password followed by#. Press 2 and follow prompts to record and send a voicemail.

Listen to voicemail message - Press the Voice Mail button on the phone. Enter the password followed by #. Use the navigation keypad to select and play the message.

Forward a voice mail message - Press the Voice Mail button. Press the soft key below the screen for "Call VM". Enter the password followed by#. Press 1 to listen to messages. After listening to the message, press 4. Follow prompts to address and send a message.

Listen to voicemail from another phone - Press Voice Mail button on other phone and then #. Enter the extension number followed by the password. Press 1 to listen to messages.

Retrieve saved voice mail - Press the Voice Mail button on the phone. Enter the password followed by#. Press the "More" soft key and then the "Show Saved" soft key.

Use speakerphone - Press the Speaker button (picture of speaker on it).

Conference 2 calls together- While on a call, press the Conference button. Enter the extension you want to conference with and then the "+Conference" soft key (first button below the screen)