BOXLIGHT AV TROUBLESHOOTING

PLAN AHEAD

Please connect to your board and try to play your media a day or two before you plan to use it in class. The IT department is unlikely to be able to rapidly respond to a help request as quickly as you would like when your technology fails on a Firday afternoon before breadk..

HDMI INSTEAD OF WIRELESS SHARING

While most of the staff enjoys the freedom of wirelessly sharing their laptops with the interactive boards, you will find that connecting with an HDMI cable will result in better quality video and more reliable viewing.

RESTART

Often, we find connection problems can be fixed by restarting, not shutting down, your computer. In rare cases, restarting the Boxlight panel may be needed to resolve an issue.

VIDEO WORKS, BUT NO SOUND

It's not uncommon to see the video on your interactive panel, but hear no sound or the sound is coming from the speakers on the laptop. Please see THIS GUIDE about troubleshooting sound.