Customer Success Executive

We are hiring a Customer Success Executive to handle client communications, resolve queries efficiently, and ensure a seamless customer experience through strong coordination and communication skills.

Key Responsibilties

• Handle inbound and outbound calls, emails, and service requests professionally.

• Maintain and regularly update customer interaction records in the designated CRM or tracking system.

• Respond promptly to customer enquiries, providing accurate information and solutions.

• Escalate technical or operational issues to the relevant internal teams when required.

• Monitor toll-free numbers and ensure zero missed calls during assigned shifts.

• Track open cases and follow up proactively until closure.

• Coordinate with operations, technical, and logistics teams for issue resolution.

• Prepare daily and weekly call reports.

• Maintain a high standard of communication etiquette and service professionalism.

Eligibilty

• Graduate with 1–3 years of experience in customer support or client servicing

• Strong communication skills (verbal & written)

• Proficiency in MS Excel, Google Sheets, or CRM tools

• Ability to manage multiple tasks and solve problems efficiently

• High ownership, attention to detail, and customer-focused approach