Unique Passwords for Students

City Schools is committed to secure user account policies. Students are assigned unique passwords for their City Schools network user accounts. These passwords will not expire and should only be changed as needed by a school password resetter staff member.

Key Points

• Students are assigned unique passwords that do not expire.

• Student passwords are currently accessible in Infinite Campus>IC Extensions by staff with these job titles:

  • Principals, Assistant Principals, School Secretaries, Educational Associates

  • Teachers (must teach a classroom section), Library Media Specialists, Guidance Counselors

Student Password Resetters

• Changing a password using the Student Password Reset Tool (SPRT) will populate the IC Extensions data

• If a student is missing from the IC Extensions data or the password is missing or verified not to work (students mistype sometimes):

  • Perform a reset using the SPRT and the data should populate in IC Extensions after a refresh

• If you receive the "exception has been thrown..." error, it is likely due to the student not belonging to the same school as you in the system.

  • Submit a "New Incident to ITD" HEAT ticket. Include the student ID and provide a password that fits the existing format. (You may request multiple IDs be reset at a time)