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ASI customer service has a great impact on student success. We know that students who visited the ACCelerator at least once each term persisted at a rate percentage points higher than students who did not.
We know that student success can happen when students feel welcomed, recognized as individuals, and that they matter to the institution.
As an ASI staff member, you are responsible for providing students and visitors attentive, courteous, and effective service at all times and in all circumstances.
video: what is the full story?
video: what is the full story?
Chick-Fil-A Customer Service Video
ASI Customer Service Goals
ASI Customer Service Goals
Measurable(s) for Customer Satisfaction Score
Measurable(s) for Customer Satisfaction Score
Maintain 90% rating or higher of excellent/good from students/patrons
Facilities and equipment
Support from operational staff
Overall rating
Maintain 80% rating or higher of excellent/good from students/patrons
Awareness of each unit services & programming
Referring other students to use the ACCelerator/Make It Center/Student Support Specialists
Maintain 100% rating on staff operational training and onboarding process
Maintain 100% rating on staff completion of customer service training
In the annual student survey, students rated the following Excellent & Good:
Staff: 98% | Facilities & Equipment: 97% | Overall 97%
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