Embedded Files
VIDEO - "BODY LANGUAGE"
VIDEO - "BODY LANGUAGE"
Change How People See You - Improvement Pill on YouTube
In addition to the "5 and 10 Rule" and "aggressive hospitality", awareness of our body language is another important customer service practice used in the ACCelerators.
Body Language Tips to Practice
Tip 1: Smiling
Tip 1: Smiling
Tip 2: Eye Contact
Tip 2: Eye Contact
Tip 3: Hand Shaking
Tip 3: Hand Shaking
Tip 4: Tone of Voice
Tip 4: Tone of Voice
Tip 5: Personal Space
Tip 5: Personal Space
Tip 6: Posture
Tip 6: Posture
Remember:
Remember:
External customer service starts with internal customer service. It is clear that just looking good will not produce the desired level of customer satisfaction
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