Embedded Files
Verbal & Non-Verbal Awareness
Verbal & Non-Verbal Awareness
Video - "Dealing With an Angry Customer"
Video - "Dealing With an Angry Customer"
De-Escalation Tactics
De-Escalation Tactics
Stay Calm
Actively Listen
Repeat the Concerns
Actively Sympathize
Apologize
Find a Solution
Remember, ALWAYS state and stick to facts. Avoid extreme phrases!
Remember, ALWAYS state and stick to facts. Avoid extreme phrases!
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