Take the following module for a comprehensive understanding of student centered customer service expectations for All ACCelerator & Strategic Initatives staff. At the end of the module, test your knowledge!
Table of Contents
What is the ACCelerators & Strategic Initiatives Department (ASI)
Team's Mission Statements
ASI Department Action Items
Customer Service Expectations
What is Bad Customer Service
ASI Seven Core Competencies
ASI "Baton" Experience
5 Basic Customer Service Needs
Happy Factor for Students
Engagement Practices
Customer Service Tips
De-Escalation
Valuing Culture Through Customer Service
The Full Picture
Mastery/Customer Services Exam