Take the following module for a comprehensive understanding of student centered customer service expectations for All ACCelerator & Strategic Initatives staff. At the end of the module, test your knowledge!

Table of Contents

• • • What is the ACCelerators & Strategic Initiatives Department (ASI)

    • Team's Mission Statements

    • ASI Department Action Items

    • Customer Service Expectations

    • What is Bad Customer Service 

    • ASI Seven Core Competencies

    • ASI "Baton" Experience

    • 5 Basic Customer Service Needs

    • Happy Factor for Students

    • Engagement Practices

    • Customer Service Tips

    • De-Escalation

    • Valuing Culture Through Customer Service

    • The Full Picture

    • Mastery/Customer Services Exam