7 Core Competencies for customer service

Essential Skills/Competencies

Building a reputation for great customer service requires having staff who reflect the key characteristics necessary to be excellent customer service associates. We identify 7 core competencies that are essential to excellent customer service. Staff must have a high level of the competencies below to provide outstanding service to our students.

A&SI’s 7 Core Competencies

1. Action Oriented Enjoys working hard; is action-oriented and full of energy

2. Approachability Is easy to approach and talk to; is a good listener; builds rapport

3. Compassion Genuinely cares about people; shows empathy & understanding

4. Customer /Student Focus Is dedicated to meeting the expectations of the customer

5. Functional/Technical Skills Has the functional and technical skills to do the job at a high level

6. Patience Is tolerant with people; listens & checks before acting

7. Problem-Solving Uses logic & methods to solve problems with effective solutions

(Derived from the Leadership Architect® Competencies by Lominger).

Developing your skills not only helps with customer service, but also improves your career mobility

Resources: https://www.ldninternational.com/the-leadership-architect.php

ACC's Collaboration, Connection, and Care among staff is important in the workplace because it often leads to more communication between colleagues and increased productivity. When people work together toward a common aim, they can each use their experiences and skills to contribute to its success. ADDITIONAL TRAINING OF ACC 3 C's : https://infohub.austincc.edu/collaboration-connection-and-caring-3cs/resources-training/

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