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EXPERT PLANNER CONVERSATION GUIDE
Do we need to follow a specific call flow?
Customer Objections
Opening the Call
Handling Pricing Objections
Discovery: Acknowledgment and Probing
Handling Trust Objections - Direct to Hotel of Card Payments
Discovery: Building Rapport (Only when Applicable)
Handling Personal Politics - Someone else will help me decide
Finding and Presenting Solutions
Closing the Sale
Creating Urgency
Recap (Mandatory Scripts)
Closing the Call
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