OPENING THE CALL

When a call comes in a whisper will be heard and the large check & "x" symbols will show on your screen. Click on the "Check" icon to accept the call.

There are three ways to open the call.

1) Customer keyed in the hotel name: "Thank you for calling reservations. I see you are booking (hotel name) for (no of days and inclusive dates), would you like 1 bed or two?"

2) Customer keyed in the city/ state: "Thank you for calling reservations, I see you are looking to book in (City, State), what dates are you looking to book?"

3) Standard, no initial information: "Thank you for calling reservations. What can I book for you today?" Proceed to ask about City, State and check-in dates.