DISCOVERY: ACKNOWLEDGMENT AND PROBING

The key questions to ask the customer to identify the relevant needs of the customers are the following:

If the customer does not have a preference:

"Can I get the city/state that you are wanting to book in?"

If the customer has a hotel preference continue with:

• What are the check-in / check-out dates?

• How many guests will be in the room?

• Is that for one bed or two?