Performance Improvement Program

Our Agency believes that performance improvement is designed to determine the quality of care home care patients receive, utilizing methods of evaluating these services provided by our Agency's professional staff. Quality is defined and measured in terms of client/service outcomes. This agency believes every patient is entitled to optimum health care and its' employees should be motivated toward achieving such care. Employee motivation is nurtured by management staff supportive of excellence, fiscal accountability and positive change.

PROGRAM GOAL:

1. To assure all available resources are used to provide each patient with

the best care possible.

2. To evaluate patient care in terms of outcomes, identify any deficits in

care, correct deficits with appropriate actions, and evaluate the effect of

the corrective action.

PROGRAM OBJECTIVES:

l. To monitor and evaluate the quality of patient care, delivered at optimal

level and in a safe manner.

2. To develop and utilize standards to monitor and evaluate professional

practice and agency service to patients.

3. To utilize the patient record as a source of information reviewing 10% of

the records of the overall caseload (active and discharged) to identify the

quality of patient care; identify deficits in care, set up corrective action

and evaluate the effectiveness of these corrective actions.

4. To design a method of problem identification, assessment, solution and

evaluation of corrective action.

5. To identify, hire and retain qualified personnel to meet the patient care

needs.

6. To evaluate the personnel's professional competency and practice

routinely, utilizing a specified evaluation form.

7. To develop a system of documenting quality assurance activities as well as documenting the results of these activities and submitting these results

to the appropriate person/committee.