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Client Missed Procedure.mp3A Better Life Homecare LLC will make every effort to ensure that there is no interruption in the delivery of services to agency patients to ensure that services are delivered to patients according to the established plan of care.
A Better Life Homecare LLC will make every effort to ensure that there is no interruption in the delivery of services to agency patients to ensure that services are delivered to patients according to the established plan of care.
PROCEDURE:
PROCEDURE:
All staff are trained on hire and ongoing, if they arrive for their scheduled patient visit and the patient is not at home or no answer at the door, to call the office immediately for direction.
All staff are trained on hire and ongoing, if they arrive for their scheduled patient visit and the patient is not at home or no answer at the door, to call the office immediately for direction.
Agency patients are provided agency contact information (supervisor name/phone) on admission and advised to contact the office for any reason, including if their worker does not arrive for their assigned shift.
Agency patients are provided agency contact information (supervisor name/phone) on admission and advised to contact the office for any reason, including if their worker does not arrive for their assigned shift.
The Shift Supervisor or Supervisor of Clinical Services will be advised by the office personnel upon receiving information that the patient’s assigned worker is not at the patient’s home for the scheduled shift and will coordinate a replacement for the worker and be in contract with the patient regarding the replacement plan.
The Shift Supervisor or Supervisor of Clinical Services will be advised by the office personnel upon receiving information that the patient’s assigned worker is not at the patient’s home for the scheduled shift and will coordinate a replacement for the worker and be in contract with the patient regarding the replacement plan.
MISSED VISITS:
MISSED VISITS:
When a missed visit occurs, a ‘missed visit’ note is completed to clarify/explain why visits have not occurred. It does not apply to a one-time missed visit occurrence when the visit was rescheduled for another day in the same week the visit was to occur.
When a missed visit occurs, a ‘missed visit’ note is completed to clarify/explain why visits have not occurred. It does not apply to a one-time missed visit occurrence when the visit was rescheduled for another day in the same week the visit was to occur.
CALL THE AGENCY
CALL THE AGENCY
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