MEMBER SERVICES

Member Services: previously known as our donor directed accounts, ABC has 200+ member accounts that leverage our fiscal agency program. We provide a number of services, both paid and unpaid, to these members, mostly surrounding fundraising and marketing. These accounts typically earn ABC enough revenue to justify the costs associated, and also impact upwards of 5,000 students per year. 

Systems used by Member Services- 

• Neon 1- is a customer relationship management system (CRM) we use for online fundraising. It allows non-profits, charities, clubs, etc. to raise money online from friends, family, colleagues, donors, and other supporters via email and social media networks. We also use this system to house data about donors, donations, and pledges for not only ABC donors but those who give to organizations that are members of our fiscal agency program. If you have a need for using this software, contact Vanessa Macy or Lindsay Spaulding- Simmons.

• QuickBooks (QBO) - is an accounting software that tracks income and expenses. The system is designed to organize a company’s financial information so that reporting of data is easier and automated. QBO allows us to accept incoming payments from multiple online payment processors, manage bill paying and invoicing. If you have a need for using this software, contact Karen Swedersky. 

• Docusign- this online tool makes it easier for us to send contracts and agreements around for signatures. Common uses are for invoices, member and employee agreements, and donor statements. If you have a need for DOCUSIGN, reach out to Lindsay Spaulding Simmons or Vanessa Macy.

• PayPal- is an online payments system that supports online money transfers, and serves as an electronic alternative to traditional paper methods such as checks and money orders. We use PayPal as an easy way for donors to give to ABC on our website but also organizations who are members of our fiscal agency program. If you have need of this software, contact Lindsay Spaulding-Simmons.

• Square- is a payment processing system that can be used in-person and/or online. Many of our members use this tool at in-person fundraising events to create a quick and easy donation experience. If you’re interested in using this software, contact Lindsay Spaulding Simmons.