VII.1 The course instructions articulate or link to a clear description of the technical support offered.

(Very Important Standard -- 2 points)

Expectations

• 1. Clear instructions should be provided to your students on how to access your campus' technical support services. These should include (if available):

     • a link to your technical support website

     • the email address of your Helpdesk (or equivalent service)

     • a phone number--preferably a toll-free number--to your Helpdesk (or equivalent service)

     • the location of your Helpdesk (or equivalent service)

  2. If you utilize technologies outside the realm of D2L—perhaps ones provided by a textbook publisher—you should make note of how a student should seek support for those technologies (e.g. contact instructor, contact the publisher, etc.).

Examples

• • The University's technical support system is outlined in the CDE Online Student Orientation (http://www.usd.edu/cde/upload/Online-Orientation-Guide.pdf). It is recommended that you refer to the technical support section in this document instead of outlining the support in your syllabus. In this way, if the information changes, CDE will update the document accordingly and you will not need to change your syllabus. Below is a sample of how you can reference this document:

    • For information about USD's technical, academic and student support services, as well as how to take advantages of these services, please refer to the CDE Online Student Orientation (http://www.usd.edu/cde/upload/Online-Orientation-Guide.pdf). This document also contains important information pertaining to minimum technology requirements, registration information, as well as other university services and policies.