Support Services

301 Academic Skills Centre

Telephone: 01142 229744

Email: 301@sheffield.ac.uk

www.sheffield.ac.uk/ssid/301

Helping students to develop essential academic and study skills. Face to face and online options available.

English Language Teaching Centre

78 Hoyle Street, Sheffield, S3 7LG

Telephone: 01142 221780

Email: elt@sheffield.ac.uk

Web Site: www.sheffield.ac.uk/eltc

The ELT Centre is one of the central support services of the University, and is accredited by the British Council. The English Language Teaching Centre (ELTC) offers a wide range of English language courses and services for University students and departments, as well as the public. The ELTC is housed in a purpose-built facility which includes modern classrooms and well-equipped computer suites, as well as advanced audio-visual equipment and learning resources.

ELTC staff have experience of teaching international students in a wide range of locations and situations, both in the UK and overseas.

ELTC provides assistance to students who need help with their English. Most of ELTC’s clients are international students, but staff are happy to assist home students. A wide range of free English language support classes are offered each semester. The Centre also offers a one-to-one Writing Advisory Service for both Home and International students. Students can also take the University of Sheffield English Proficiency Test (USEPT) at the Centre, if required.

Mathematics and Statistics Help Centre (MASH)

Telephone: 01142 221745

Email: mash@sheffield.ac.uk

https://www.sheffield.ac.uk/mash/home

For students to develop their maths and statistics skills for improved course performance

Tel: 01142 24321

Email: support@sheffield.ac.uk

https://www.sheffield.ac.uk/ssid/contacts/cwag

Central Welfare and Guidance supports students experiencing personal difficulties that are significantly impacting on their university experience and ability to study. Sometimes this is achieved by engaging with the student themselves but CWaG also provide direct support and guidance to friends, course mates and housemates of students who are causing concern. Some of the situations that Central welfare and Guidance can assist and advise on include:

• serious ill health/hospitalisation

• sexual violence (current or historic)

• victim of a crime

• bullying and harassment

• housing/relationship issues

• relationship abuse

• bereavement

• missing students

• forced marriage and honour violence

• students who have stopped engaging with their academic studies

In situations where mental health issues are involved Central Welfare and Guidance will signpost students to Student Access to Mental Health Support.

Children's Services

93 Brunswick Street, Sheffield, S10 2FL

Tel: 0114 2739361

Email: Nursery@sheffield.ac.uk

The University's Union of Students has a Nursery providing care and education for students' children between the ages of 6 months and 5 years. The Nursery also runs half-term play schemes and can offer information on childminding for older children at the end of the school day.

Disability and Dyslexia Support Service Hillsborough Centre, Alfred Denny Building Western Bank, Sheffield, S10 2TN

Telephone: 0114 222 1303

Email: disability.Info@sheffield.ac.uk

Web: www.sheffield.ac.uk/ssid/disability

The Disability and Dyslexia Support Service (DDSS) is a friendly and confidential service which provides individually-tailored academic support and advice to students with disabilities so as to ensure that they are able to participate in their studies without disadvantage and perform to the best of their abilities.

For the purposes of the service the term ‘disability’ is defined as any impairment that has lasted or is likely to last for more than 12 months and which has a significant impact upon an individual’s ability to access an academic course and carry out normal day-to-day academic activities (reading, writing, using library services and attending taught sessions, for example). Individuals with a wide variety of disabilities - from specific learning difficulties and sensory impairments to medical conditions and mental health difficulties – can access support through the service.

If you have a disability which is impacting upon your studies simply contact the service in order to arrange a meeting with a disability adviser, who will be able to offer specific advice on the support available to you.

The DDSS website has details of the kinds of support available to disabled students at the University. It also contains detailed information on the process of applying for Disabled Students’ Allowances – a source of funding often available to postgraduate students from the UK which is intended to cover any study related costs which are incurred as a direct result of a disability.

University Health Service

53 Gell Street, Sheffield, S3 7QP

Telephone: 01142 222100 (24 hours)

Email: health.service@sheffield.ac.uk

Web Site: www.sheffield.ac.uk/health

Students (excluding staff-candidates) of the University with a Sheffield address are entitled to register with the University Health Service for NHS care (dependants can only be accepted if they live within the practice boundary). Please refer to the web site for full details of services available.

Dental treatment

The University does not have a dental service. Emergency dental treatment may be available at the Charles Clifford Dental Hospital for people not registered with a dentist.

The Home Office operates a Points Based System of immigration. Student visas are issued under Tier 4 of the points based system and the immigration rules for students in the UK have changed significantly since March 2009. If you are a Tier 4 visa holder you have certain responsibilities that you must comply with. For further Information, please see www.sheffield.ac.uk/ssid/international/immigration/ responsibilities/student

Further information about student immigration can be found on Student Support and Guidance (SSG) web pages at: www.sheffield.ac.uk/ssid/international

Students with questions about their student visa can contact SSG: www.sheffield.ac.uk/ssid/international/email.

Cross-cultural issues

Email: international.students@sheffield.ac.uk

The University is an international community - over 4000 overseas students from more than 130 different countries. There are a number of international student events and activities organised by the Union and the University that you are welcome to attend. If you want to receive news of these, email Student Services at the above address with a request to receive bulletins.

The Global Campus runs a number of events to help International Students settle into life in the UK. More details are available here: https://www.sheffield.ac.uk/ssid/globalcampus/home

If you feel you do not wish to use University facilities or need help when they are not available to you, the city has a number of independent support agencies who can help

Sheffield Alcohol Support Service

646 Abbeydale Road, Sheffield S7 2BB Telephone: 258 7553 Web Site: http://www.sheffieldalcoholsupportservice.org.uk/

Alcoholics Anonymous

Telephone: 0845 769 7555

British Pregnancy Advisory Service

Telephone: 0345 730 4030 Web Site: https://www.bpas.org/

Sexual Health

Telephone: 0114 226 8888 Web Site: http://www.sexualhealthsheffield.nhs.uk/

Rockingham Drug Project

117 Rockingham Street, Sheffield, S1 4EB Telephone: 275 5973

Samaritans

272 Queens Road, Sheffield, S2 4DL Freephone: 116 123

Sheffield Rape & Sexual Abuse Centre

Telephone: 0808 802 0013 Web Site: http://www.sheffieldrapecrisis.org.uk/

SAMHS (Student Access to Mental Health Support)

36 Wilkinson Street, Sheffield, S10 2GB

Find information online at: https://www.sheffield.ac.uk/mental-wellbeing

General enquiries by telephone: 0114 222 4134

Email: SAMHS@sheffield.ac.uk

SAMHS (Student Access to Mental Health Support) is the first point of contact for students to explore a broad range of psychological support. Any University of Sheffield student can register online with SAMHS and book an initial ‘triage’ appointment. At a triage appointment, the student’s suitability for one-to-one counselling at the University Counselling Service is considered as well as a wide range of other available interventions.

www.sheffield.ac.uk/mental-wellbeing

UCS (University Counselling Service) organise one off events and several drop-in groups each week, including a mindfulness group and a hypnosis for inner calm and positivity session. These require no registration and are free to all students.

www.sheffield.ac.uk/ssid/counselling/services/workshops

All students have free access to Big White Wall at home or while abroad. It provides immediate access to 24/7 online peer and professional support, with trained counsellors.

www.bigwhitewall.com

To find out more about psychological support at the University of Sheffield, visit: www.sheffield.ac.uk/mental-wellbeing

Telephone: 01142 228787 (Listening) 01142 228788 (Information)

Email: nightline@sheffield.ac.uk

Web Site: www.shef.ac.uk/ssid/contacts/nightline

Nightline is the University’s confidential listening and information telephone service. It is run by trained student volunteers, and operates from 8pm to 8am during semesters. It offers students everything from the phone number of a 24-hour taxi company, to exam dates, times and locations, and information about many issues that can be encountered within student life. The service can be called free from University networked phones.

Web Site: www.sheffield.ac.uk/ssid/safety

www.sheffield.ac.uk/security/advice

Sheffield is one of the UK’s safest cities, but everyone should be mindful to take precautions to minimize risks to their personal safety and security. Useful information, guidance and contact details are available from the above websites.

Women’s Safety & The Women’s Night Safety Bus

Women’s Officer

Sabbatical Office, Level 4, Union of Students Building

Telephone: 01142 228608

Web Site: www.sheffield.ac.uk/ssid/safety/womens-safety

If you have any worries about safety or harassment, or if you would like help in solving any problems you or your friends are facing, please contact the Women’s Officer. A Women’s minibus service operates every evening from the Union of Students to home (within a five mile radius). Other request services and taxi connection services are available.

Alarms

Safety alarms are available free from the Women’s Officer’s office, Level 4, Students’ Union, or from the Student Advice Centre.

Health and Safety

Arts Tower, Level 7, Western Bank, Sheffield, S10 2TN

Telephone: 01142 227466

Email: safety@shef.ac.uk

Web Site: www.sheffield.ac.uk/hs

Offering training, advice and Codes of Practice for First Aid; Specific Hazards; Fire; Radiation; Manual Handling; etc.

Security Services

University Security Control Room

Telephone: 01142 224085

Web Site: www.sheffield.ac.uk/security

Email: chaplaincy@sheffield.ac.uk

There is a multi-faith chaplaincy team at the University. For details of their facilities and services, or for information on local worship, please visit the following web site: www.sheffield.ac.uk/ssid/chaplaincy/

Telephone: 01142 228660

Email: advice@sheffield.ac.uk

Web Site: https://yoursu.sheffield.ac.uk/student-advice-centre

The Centre provides a confidential, free advice and information service to all students. General advice and information is available on a wide range of welfare and related areas. Specialist advice and support are available for money, debt, housing, academic, immigration, consumer and employment issues.

Emotionally Demanding Research Network

Although engaging in traumatic or sensitive research themes can be exceptionally rewarding, it is important to be mindful of how our own wellbeing may be affected. Vicarious trauma is the negative change in our thoughts, preparations and interpretations as a result of repeated engagement with traumatic research related materials and experiences. We invite you to join us if you identify as someone engaged in sensitive, upsetting or traumatic research and would like access to space, discussions and resources to self-manage this. We work in partnership with the University Counselling Service.

Disabled and Ill Researchers' Network

Nobody embarks on a PhD thinking it's going to be easy, but disability and illness can make researching a thesis that little bit more daunting, exhausting or isolating. Physical and mental health can interrupt academic work in unforeseen ways, and it can be difficult to know how to talk about it with supervisors or even fellow researchers. This group aims to discuss problems, share strategies, and campaign for greater awareness of researcher disability and illness and its impact on study. We work in partnership with the University Disability and Dyslexia Support Service.

Parent-PGR Network

This group aims to bring together postgraduate researchers who are also parents, or about to be parents, or who are thinking about becoming parents. We aim to discuss issues, share strategies and resources, and campaign for greater awareness of the challenges of balancing doctoral study with parenthood. We work in partnership with the broader Parents@TUoS Network.

Thesis Mentoring

Thesis Mentoring is a 4-month programme offering fortnightly 1:1 meetings with a trained post-doc thesis mentor, to help PhD researchers get their writing back on track. This confidential programme is for you if you want to be a better and more engaged writer but are struggling with getting started with thesis writing, understanding what the task involves, or planning your writing. The content of your 1:1 meetings will be tailored to your own personal writing goals and the mentor's role is to help you focus on writing planning, behaviours and blocks, not your research data - thereby complementing the role of your PhD supervisor.

v i s t a Careers Beyond Academia

v i s t a is a weekly blog series, an online mentoring platform, and a programme of lunchtime seminars all focused on post-PhD careers beyond academia. It aims to enable researchers to gain awareness of the broad range of professions open to researchers post-PhD and to gain honest, first-hand insight into the realities of careers outside academia.