Conflict resolution is a very important skill to have in the workplace, and in life. Hopefully you are able to minimize this at your placement but sometimes it is unavoidable.
The following worksheets will allow you to identify how you handle conflict, along with strategies to deal with conflict. You will also be given case studies with possible workplace situations and will need to identify the best course of action to defuse the conflict. You will hand this into Mr. Milne once you have completed it.
Now, you will need to identify multiple challenges that you have been faced with during your placement. You will hand this into Mr. Milne once you have completed it.