The IT Specialist program has program-level learning outcome defined for the both the certificate and associate degree programs, as well as, course-level learning outcomes defined for individual courses. The program-level learning outcomes define the high-level skill and knowledge areas in which students should be able to demonstrate competency upon the completion of the certificate or associate degree programs. Course-level learning outcomes define the specific skills and knowledge students should be able to demonstrate upon completion of a given course. The course-level learning outcomes are intended to be consistent with and used to build towards the program-level learning outcome.
Assessment: ITS Certification Review
The ITS Certification Review is the process used by the IT Specialist program to assess the degree to which program-level outcomes are being met. Changes to IT Specialist programs are made based on what is learned through the certification review process.
The review process provides the means to evaluate each student’s IT Technical and Professional skills prior to exiting the program. The review process requires students to create and present a portfolio of projects and perform a hands-on scenario task that demonstrate proficiency in program-level outcomes required for their program.
Program-Level Learning Outcomes
Certificate-Level Learning Outcomes
Program Purpose: The IT Specialist Certificate program focuses on teaching students the essential skills required to effectively use and troubleshoot computers and computer applications.
Learning Outcomes: Students who earn the IT Specialist Certificate will have the IT Technical Skills required to effectively use and troubleshoot computers and computer applications in the following areas:
Students will learn to use and configure essential office applications including word processing, spreadsheets.
Students will learn essential operating systems skills including how to use, setup, configure, troubleshoot and maintain a current microcomputer operating system.
Students will develop a basic understanding of technologies and protocols used on the Internet, and how to effectively use Internet tools technologies including current web-based applications, e-mail, and social networking tools; developing searching strategies; and basic web authoring.
Assessment: Prior to receiving the IT Specialist Certificate, students must pass a certification review that requires students to demonstrate proficiency in the effective use of Applications, Operating Systems, and the Internet.
Associate Degree-Level Learning Outcomes
Program Purpose: The A.A.S. degree program prepares individuals to implement, support, and troubleshoot computer and information technology systems and obtain employment as an IT professional. Associate degrees in computer technology support, network and system administration, and web development and administration are offered.
Learning Outcomes: Students who earn the IT Specialist A.A.S. will have the IT Technical and Professional Skills to implement, support, and troubleshoot computer and information technology systems in the following areas:
Computer Technology Support and Troubleshooting
Students will learn essential IT support skills including installing, configuring, securing and troubleshooting operating systems and hardware. Students will learn to diagnose and solve operating system and hardware problems.
Network Infrastructure Support and Troubleshooting
Students will learn essential networking skills including installing, configuring, securing and troubleshooting the devices, protocols and services within a network infrastructure. Students will learn to diagnose and solve network problems.
Students will learn essential systems administration skills related to server operating systems, system and network service administration, computer and information security, and directory services administration.
Students will learn essential web development skills related to current Internet technologies and protocols, web graphics and multimedia, web authoring and design and web programming.
Independent Thinking and Research
Students will learn to research technology problems, provide technology support, and to learn new technology tools. Students will learn to acquire new skills, independently, in order to keep their skills current.
Human Relations and Technical Support
Students will learn to help other technology users, develop training and maintenance plans and to translate their technical knowledge so that others can use it. Students will also learn to respect and meet the diverse technical support needs of computer users.
Students will learn to document their work, write clearly and appropriately in an Information Technology context, respect user’s data, including backup and security, and to think through the ethical consequences of Information Technology decisions.
Assessment: Prior to receiving the IT Specialist A.A.S. students must pass a certification review that requires students to demonstrate proficiencies in the skill areas related to their chosen concentration.
Computer Technology Support, A.A.S. degree seeking students must pass a certification review that requires students to demonstrate proficiency in the following skill areas: Computer Technology Support and Troubleshooting; Network Support and Troubleshooting; Independent Thinking; Human Relations and Support; and Professional Practices.
Network and Systems Administration, A.A.S degree seeking students must pass a certification review that requires students to demonstrate proficiency in the following skill areas: Network Infrastructure Skills, System Administration Skills, Independent Thinking Skills, Human Relations and Support Skills, Professional Practices
Web Development and Administration, A.A.S degree seeking students must pass a certification review that requires students to demonstrate proficiency in the following skill areas: Web Development Skills, System Administration Skills, Independent Thinking Skills, Human Relations and Support Skills, Professional Practices
Program-level Learning Outcomes to Course Mapping
Courses used to
Develop Program-level Learning Outcomes
CIOS F130 Microcomputer
CIOS F133 Microcomputer
CIOS F135 Microcomputer
CIOS F150 Computer
CIOS F233 Desktop
CIOS F240 Microcomputer
CIOS F255 Microcomputer
Using and Configuring PC Operating Systems
Using Internet Tools and Technologies
Implementing Internet Tools and Technologies
Microcomputer Operating Systems Support
Microcomputer Hardware Support
Information Technology Support Fundamentals
Introduction to Network Support and Administration
Network and LAN Infrastructure Basics
Routers and Routing Concepts
CITS F243 Intermediate
Network and LAN Infrastructure
Advanced Network Infrastructure Services
Server Operating Systems
System and Network Services Administration
Computer and Information Security
Directory Services Administration
Graphics and Multimedia for Web
Internet Authoring and Design
Web Databases and Programming
Advanced Website Design and Development
Thinking and Research
Computer Technical Support
Cooperative Work Experience
Relations and Technical Support
Computer Technical Support
Computer Technical Support
Course-Level Learning Outcomes
Download course content guides containing course goals and learning outcomes.