Department: Information Technology
Job Title: IT Specialist*
Opening Date: 17 March 2020
Closing Date: 20 April 2020
Typical Duties:
Install and upgrade software and hardware; configure microcomputers according to company standards; diagnose, troubleshoot and maintain microcomputer hardware and software.
Install, diagnose and troubleshoot basic problems with LAN/WAN equipment, connections, and nodes, including workstations, servers, printers, modems, and peripheral equipment.
Provide technical support to users by responding to calls for assistance with microcomputers and LAN systems; may serve as a "help desk" resource.
Research answers and provides end user support regarding supported software (e.g., word processing, spread sheets, databases, and electronic mail).
Develop and provide technology training and maintenance plans, provide computer support, and become a leader in the integration of technology into our company.
Maintain helpdesk and inventory records, record and track problems and follow up to ensure resolution.
Manage workload in accordance with Information Technology department and customer priorities.
Minimum Qualifications:
Extensive knowledge of microcomputers, LAN's, WAN’s and common microcomputer application software.
The ability to identify and resolve user difficulties, and to provide clear, direct verbal/phone support.
The ability to support our staff in the use of current computer software applications.
The ability to install and maintain a computer network.
The ability to install, maintain, configure, and troubleshoot computer hardware and software.
The ability to work independently, to set priorities, and to serve a diverse public.
The ability to independently learn new computer technology and implement new applications of current technology.
The ability to develop, revise, and implement a current technology plan for our organization.
Application Process:
Submit a Virtual Imagination Job Application, cover letter, resume, and two references by the deadline:
ITS Certification Review Committee
604 Barnette St Room 320
Fairbanks, Alaska 99701
Application packets must be submitted through the course Blackboard Module 4 assignment page.
* CERTIFICATION REVIEW INFORMATION
All ITS students must pass the ITS Certification Review in order to receive the ITS degree or certificate.
You will apply for a technical support position with the above fictitious company named Virtual Imagination. Your completed application (cover letter and resume) will serve as your application for the certification review.
The review includes a portfolio of projects that will be presented to a review committee and a demonstration of IT skill through the completion of a hands-on scenario. If a student does not pass the certification review, students will need to revise and resubmit the work until it is satisfactory.
If practicable, the certification review should be taken the semester before graduation. This will allow a student to meet committee recommendations before the graduation date.