Certificate Job Announcement

Virtual Imagination!

(One of the Pseudo Family of Companies)

Job Vacancy Announcement for Certificate Students

Department: Information Technology

Job Title: Tech Support Assistant*

Opening Date: 17 January 2017

Closing Date: 10 February 2017

Typical Duties:

    • Install and upgrade microcomputer software and hardware; configure microcomputers according to company standards; diagnose, troubleshoot and maintain microcomputer hardware and software.

    • Provide technical support to users by responding to calls for assistance with microcomputers and LAN systems; may serve as a "help desk" resource.

    • Research answers and provides end user support regarding supported software (e.g., word processing, spread sheets, databases, and electronic mail).

Minimum Qualifications:

    • The ability to install, maintain, configure, and troubleshoot computer hardware and software.

    • The ability to identify and resolve user difficulties, and to provide clear, direct verbal/phone support.

    • The ability to support our staff in the use of current computer software applications.

Application Process:

Submit a Virtual Imagination job application, cover letter, resume, and two references by 5:00 PM, Friday, 02/10/2017, to:

ITS Certification Review Committee

604 Barnette St Room 320

Fairbanks, Alaska 99701

Application packets must be submitted through email to: bill.barnes@alaska.edu

* CERTIFICATION REVIEW INFORMATION

    • All ITS students must pass the ITS Certification Review in order to receive the ITS degree or certificate.

    • You will apply for a technical support position with the above fictitious company named Virtual Imagination. Your completed application (cover letter and resume) will serve as your application for the certification review.

    • For Certificate seeking students, the review includes a portfolio of projects that will be presented to a review committee. If a student does not pass the certification review, students will need to revise and resubmit the work until it is satisfactory.

    • If practicable, the certification review should be taken the semester before graduation. This will allow a student to meet committee recommendations before the graduation date.