Department: Information Technology
Job Title: Tech Support Assistant*
Opening Date: 17 January 2017
Closing Date: 10 February 2017
Typical Duties:
Install and upgrade microcomputer software and hardware; configure microcomputers according to company standards; diagnose, troubleshoot and maintain microcomputer hardware and software.
Provide technical support to users by responding to calls for assistance with microcomputers and LAN systems; may serve as a "help desk" resource.
Research answers and provides end user support regarding supported software (e.g., word processing, spread sheets, databases, and electronic mail).
Minimum Qualifications:
The ability to install, maintain, configure, and troubleshoot computer hardware and software.
The ability to identify and resolve user difficulties, and to provide clear, direct verbal/phone support.
The ability to support our staff in the use of current computer software applications.
Application Process:
Submit a Virtual Imagination job application, cover letter, resume, and two references by 5:00 PM, Friday, 02/10/2017, to:
ITS Certification Review Committee
604 Barnette St Room 320
Fairbanks, Alaska 99701
Application packets must be submitted through email to: bill.barnes@alaska.edu
* CERTIFICATION REVIEW INFORMATION
All ITS students must pass the ITS Certification Review in order to receive the ITS degree or certificate.
You will apply for a technical support position with the above fictitious company named Virtual Imagination. Your completed application (cover letter and resume) will serve as your application for the certification review.
For Certificate seeking students, the review includes a portfolio of projects that will be presented to a review committee. If a student does not pass the certification review, students will need to revise and resubmit the work until it is satisfactory.
If practicable, the certification review should be taken the semester before graduation. This will allow a student to meet committee recommendations before the graduation date.