Service Design Package

A 'Service Design Package' or SDP should be produced during the design stage, for each new service, major change to a service or removal of a service or changes to the 'Service Design Package' itself. This pack is then passed from Service Design to Service Transition and details all aspects of the service and its requirements through all of the subsequent stages of its lifecycle.

Service Lifecycle Plan

Service Transition Plan

Testing must include:

• Functional testing
• Component testing, including all suppliers, contracts and externally provided supporting products and services
• User acceptance and usability testing
• System compatibility and integration testing
• Service and component performance and capacity testing
• Resilience and continuity testing
• Failure, alarm and event categorization, processing and testing
• Service and component, security and integrity testing
• Logistics, release and distribution testing
• Management testing, including control, monitoring, measuring and reporting, together with backup, recovery and all batch scheduling and processing