Service Design
Five aspects of design:
- Design of services
- Design of Service Management systems and tools, especially the Service Portfolio
- Design of the technology architectures and management systems
- Design of the processes
- Design of the measurement methods and metrics
Processes:
- Service Catalogue Management
- Service Level Management
- Capacity Management
- Availability Management (*uptime)
- Proactive & Reactive
- Availability
- Reliability
- Maintainability
- Serviceability
- AMIS
- IT Service Continuity Management (*MTBF)
- Security
- Supplier
References:
- ITIL V3 Service Design (link)
- ITIL3 Service Design book