YES!  Please submit your request by clicking Contact Us in the upper right hand corner of this user guide screen.

Zoom works best with Chrome. 

If you encounter errors while using another browser such as Safari or Edge, please try Chrome.  Browser related errors usually include the word "invalid." 

We are working to enhance your Zoom experience with all browsers.

Just ask!  Please have interested Partners fill out the POP Interest Form.

Distributors, Direct Resellers and Service Providers.  Please share the POP Interest Form with any Partner you know that is interested.

Look for the navigation bar on the left hand side of the screen.  Scroll down until you see the ADMIN section.  Click > next to Customer Management.

No, most qualify but not all, usually due to previous non-standard orders.  You will see an error message when attempting to place unsupported orders.

We apologize for the inconvenience but we cannot accommodate external test orders at this time.

Some existing customers may have one product where some of the licenses received one discount while the other licenses received a different discount.  This is considered non-standard and therefore not supported in online ordering.  If you try to place an order for these customers, you will receive an error message.  Please submit a purchase order for these customers.  If you feel that you received this error message by mistake or have any additional concerns, please reach out to popfeedback@zoom.us.

Authorized ZP BYOC and/or ZP Native resellers can order Zoom Phone in the portal, yes. Be sure to include the required Pay-as-you-go SKUs for usage and/or overages.

Yes, there are some product limitations usually due to more complex pricing such as:

• Active Host

• Bulk Licensing

• Free Periods

• Monthly Contracts

• Multi-Contracts

• Partner Use & Demo Licenses

Please submit a manual Purchase Order for these products.

Under your Admin menu, click on Users and use the edit/add functions as necessary. Be sure to save any changes before testing login!

https://support.zoom.us/hc/en-us/articles/115001078646

https://learn-zoom.us/show-me

PO numbers do not pre-populate any order details however, PO numbers will be reflected on invoices.

While you can enter a Purchase Order Number, you cannot attach the document itself in the Partner Ordering Portal.

Please verify you have entered the correct, approved, non-expired Deal Registration number and try again.  You will receive an email notification whenever a Deal Registration is approved.  Please wait until receiving that email approval notification before placing the order online because the Deal Registration Approval Validation is done as soon as the order is submitted.

Please take a screenshot of the pricing/discounting and email that along with your customer's ZAN to the Partner Ordering Portal SMEs @ popfeedback@zoom.us  PLEASE DO NOT SUBMIT THE ORDER.

Please take a screenshot of the pricing/discounting and email that along with your customer's ZAN to the Partner Ordering Portal SMEs @ popfeedback@zoom.us  PLEASE DO NOT SUBMIT THE ORDER.

Scroll over to the right until you see a trash can.  Select the trash can icon to delete the unwanted plan.

Please email the Partner Ordering Portal SMEs @ popfeedback@zoom.us so that we can look into this.

If you have any questions regarding the error message, please take a screenshot of the error message and email that along with your customer's ZAN to the Partner Ordering Portal SMEs @ popfeedback@zoom.us.

You can still submit POs for your customers.  The Partner Ordering Portal does not turn off any current functionality.

Please place as many orders as possible.  Just keep in mind that only standard pricing and discounting are supported.

Your order is automatically, instantly provisioned and licenses are available for use.  Order Status is displayed on the Online Order History tab, nested under Customer Management, in the left hand side navigation menu.

As it stands, "split billing accounts" function as "non-standard" accounts and are not available in this version of the Partner Ordering Portal. These licenses should still be managed using manual POs and in conjunction with your Zoom AEs and Partner Account Managers.

Bulk Licensing is considered a “non-standard” order type and therefore is not supported in the Partner Ordering Portal.  It does allow Partner Admins to order and provision licenses associated to a specific sub account ZAN. It does not enable admins to allocate bulk licenses to multiple sub accounts.

Yes.  There is no way however, to connect multiple accounts.  You may create additional accounts for your customers by using a different email address.  (The characters before @domain.com must be different.  These accounts will have different Zoom Account Numbers.

We do not support downselling quantities at this time.

Canceled subscriptions take effect the day after the previously committed term length.  We do not cancel effective immediately and issue a refund.

MAXIMUM of 30 Meetings licenses and 30 of each Add On licenses.

30 Days.  You may extend Free Trials twice for a total of 90 days.

No.  Only one Free Trial allowed per customer.

No

Yes 

As of right now, subscriptions start on the date the order is placed however, we are working on an enhancement to allow you to choose the date that works best for your customers. 

Trade Screening is automated check on a customer and their products to make sure that Zoom is not selling to a restricted party (e.g. someone sanctioned by the US Government, or someone who needs an export license to get our products). Existing customers are not subject to repeated screenings unless they’re adding an applicable new product.

Something is not right with the industry business trade screening.  It might be something as minor as a typo or wrong address and therefore, the automatic screening failed.  Please email your customer's ZAN to the Partner Ordering Portal SMEs @ popfeedback.us so that we can look into this.

In the case that there is further review needed, please try to place your order again in 5-24 hours. This allows time for the team to complete any manual review that requires extra time. Often these reviews are done within 5 hours but upon completion you will be able to complete your orders immediately after.

No.  Indirect or Sub Resellers must go through the onboarding process business as usual before they are visible in the Partner Ordering Portal.  They cannot be added by their Distributor.

If an email is already tied to an existing Zoom account (free or paid) you will not be able to create a new Zoom account with that same email.  Please use a different email address or place a manual purchase order to channel-orders@zoom.us for the processing team to manual transfer the existing email to your account.  Once the initial account is provisioned, you should be able to place future add-ons or upsells through the Partner Order Portal.

Promotional pricing is non-standard and not supported in the Partner Ordering Portal.  Promotional pricing results in two different subscription line items.  One for the promotional pricing/discounting and one for standard pricing/discounting.  The Partner Ordering Portal cannot support more than one discount per product at this time.

You cannot turn off Auto-Renewal in the last 30 days of a subscription, online.  Please submit your cancelation request through email to Channel-Renewals@zoom.us.

You cannot cancel a subscription in the last 30 days, online.  Please submit your cancelation request through email to Channel-Renewals@zoom.us.

Since these orders are placed online, status is also provided online true to real-time, self-service.  Order Status is displayed on the Online Order History tab, nested under Customer Management, in the left hand side navigation menu.

YES!  From the left hand side navigation menu, locate Account Management and click the arrow to open up its sub-menu, click Billing, click Invoice History, enter Purchase Order number into Po Number field, click Search.

YES!  From the left hand side navigation menu, locate Account Management and click the arrow to open up its sub-menu, click Billing, click Invoice History, enter Invoice number into Invoice No field, click Search.

No.  

For more information on Partner Use & Demo Licenses, please review the following information in Zoom's Partner Portal.

Once an order has been successfully submitted, it will be automatically provisioned within a few minutes.  

You can edit or upgrade the account to change the amount of licenses or products.

Once an order has been successfully submitted, it will be automatically provisioned within a few minutes and cannot be canceled.  This is why we ask you to confirm the order before submission. 

You can edit or upgrade the account to change the amount of licenses or products.  

The Partner Ordering Portal recognizes all local time zones.  Orders are submitted in real time meaning, your subscription start date is the date you placed the order.

If you see an error code or error message without specific instructions we kindly ask you to do two things: 

First, you will have to process your orders via manual purchase order for a more timely delivery of the products you would like to sell. 

Second, please email us at POPFeedback@zoom.us so that we can investigate. If you can provide us with screenshots, error verbiage,  the Zoom Account Number you were trying to make an order for and what kind of product you were trying to purchase along with any other information that you think would help us confirm the problem. By doing this, you will be helping the portal become an even easier and smoother way to process o

• It is important to note that if a region you sell to is subject to a pricing currency correction in USD, this order portal cannot adjust for the updated pricing in USD. Pricing in USD for all SKUs will be the standard US Dollar pricing used for the rest of the world.

• This limitation applies when selling to Brazil, Mexico, Vietnam, The Philippines, and Indonesia. If selling to these locations, please send us a manual PO for the order to have the correct pricing applied to your orders.

Please reference Updating Accounts under Instructions in this user guide. 

Some orders may trigger a manual review of the customer's business to make sure that our product isn't sold and used with "bad actors" often with malicious intent. In the case that there is further review needed, please try to place your order again in 5-24 hours. This allows time for the team to complete any manual review that requires extra time. Often, these reviews are done within 5 hours but upon final assessment by our compliance team, you will be able to complete your orders immediately after.

You are also welcome to process your order via manual PO if necessary. However, it is often faster to try the order again after 5 hours.