Follow these steps for a full diagnosis of issues:

1. If it won't come on, plug it in and make sure the light comes on to show that the device is charging. Open up and see if your battery icon shows a lightning bolt to indicate this. You can also try a friend or sibling's charger in each side to see if the problem is the charger or the port. 

   • If you have a broken charger bring it to the library to swap for another. We'll replace lost ones too.

   • Each classroom at our school has a cart of 3 Chromebooks for use at school.

2. If your Chromebook is locked up, hold the power down button for 30 seconds until all lights go off. This is a full shut down and helps receive updates and clear issues. Then plug in and restart laptop. 

3. If you are having jumping or glitchy mouse/touch screen issues, inspect for small cracks in the screen.  Sometimes they are hard to see, but a small crack will cause clicking to be abnormal and could be a reason to do a replacement.

4. Chromebooks with other errors, hardware issues, cracked screens, or water damage can be brought to the Library where you will complete a yellow form. We will submit the ticket for Tech Services to fix or replace. Cracked screens will always be a replacement.