FAQs:

• Hotspot has a CIPA Compliant Filter - no streaming services will connect

• You have unlimited streaming but... AT&T will slow down after 22 Gig, Verizon Hotspots will slow down when cell towers are busy, around 11 AM - 2 PM is the slowest time.

• Verizon has been getting 30-35 mbs - more than enough for 5 kids to work online at the same time!

Wifi Speed:

• Only open the tabs you need for the class you are in. This will focus your bandwidth on those tasks.

• Everyone using your hotspot or router is sending signal through that device, work to have your family share the bandwidth wisely.

Troubleshooting the Wifi Hotspot:

1. Make sure the device is showing an IP address

   • if it's not showing an IP address, then that is the issue and they need to email help desk asap

2. Make sure in the MDM field they have their Phone Number

   • Restart the device and make sure the MDM phone number shows up

3. The device might need software update

   • press the menu button, and scroll through until you reach software update

If others in your home are on the wifi, or you see the wifi signal on a cell phone, then the wifi is working and you need to connect:

• Make sure you're not in Airplane Mode. You can find this setting by looking for a button above the number keys, or in settings or control panel. 

• Does the wifi work at school? Then it might be your setup at home.

• Make sure you're on your wifi instead of a neighbors.

• To get on your wifi, ask for the name and password from a parent, it might have changed. 

If no one in your house can get online: 

Plug in the router that sends the wifi to all the devices. If it looks on, it should have lights blinking. Next, Google the name of the router it is attached to, like the brand and model for directions. If you see no problem there, check for a status update online, we had AT&T down at my house recently and their website said, "these addresses are out." Mr. Thrash cut the line with a shovel a few months ago and ATT had to come and put a new cable in.