Suresh Malhotra graduated on December 2016 with a Master’s degree in Industrial and Systems Engineering at Virginia Tech. He received his Bachelor’s from Thapar University, India in Instrumentation and Control Systems Engineering. Before joining ISE, he was working with Samsung Engineering as a Design Engineer for Control Systems. His role at Samsung involved designing control system logic by studying cause and effect diagrams. His research interests include product adoption analysis and process improvement. At SoDA, he worked on Dell Project and on understanding the dynamics of escalations that occur in product or service offerings.   He is now a Business Analyst (Product Management) at Amazon in Seatle.