How to solve "Something went wrong" error code on Prime Video?

Try the following troubleshooting steps if you see the “Something went wrong” error while streaming Prime Video.

• Close the Prime Video app completely.
  Exit the app and reopen it, or close your web browser if you’re watching on a computer.
  
  

• Restart your device.
  Restart your Fire TV, Smart TV, mobile device, or computer to refresh the connection.

• Check for device or app updates.
  Make sure your device and the Prime Video app are running the latest software version.

• Restart your internet equipment.
  Unplug your modem and router for 30 seconds, then plug them back in and wait for the internet to reconnect.

• Check your internet connection.
  Confirm your device is connected to the internet and that other apps or websites are loading normally.

• Clear Prime Video app cache and data (Fire TV).
  Go to Settings, then Applications, select Prime Video, and clear the cache and data.

• Pause other internet activity.
  Stop downloads or streaming on other devices using the same network.

• Turn off VPN or proxy services.
  Disable any VPN or proxy connection and try streaming again.
  
  

If the error continues after trying these steps, wait a few minutes and try again. Temporary service issues can sometimes cause this error to appear.