Why I Can't Stream Prime Video on Your Fire TV?

Try these troubleshooting steps if Prime Video won’t stream or if you see errors like “Something went wrong” or “Unable to play.”

Tip: If you just purchased the video you’re trying to play, go to Your Orders to confirm that the order completed successfully.

Note: For Echo Show devices, you can find Fire TV settings in Echo Show Settings.

• Check that your Fire TV is running the latest software version.
  Go to Settings, then My Fire TV or Device & Software, and check for updates.

• Restart your Fire TV.
  Restart from Settings, or unplug the power adapter for 1 minute, then plug it back in.

• Restart your modem and router:

  • Unplug your modem and router for 30 seconds.

  • Plug in the modem first and wait for it to reconnect to the internet.

  • Plug in the router and wait for it to fully restart.

• Clear the cache and data for the Prime Video app.
  Go to Settings on your Fire TV, then Applications, and clear the app cache and data.

• Make sure your HDMI cable and display support HDCP 1.4 (for HD content) or HDCP 2.2 (for UHD/HDR content).