Fire TV- Troubleshoot Content Issues

I understand you’re experiencing app-related and accessibility issues on your Fire TV device, such as apps crashing, VoiceView reading the screen, screen mirroring not working, or audio and video being out of sync. Use the steps below to resolve these common Fire TV issues.

App Crashes or Won’t Load on Your Fire TV Device

If a downloaded app isn’t working as expected, try the following steps to fix the issue:

• Clear the app cache and data.

• Uninstall the app, then reinstall it from the Appstore.

• Restart your Fire TV device. Press and hold the Select and Play/Pause buttons together for 10 seconds.

Make Fire TV Stop Reading the Screen (Turn Off VoiceView)

If Fire TV is reading everything on the screen, VoiceView may be turned on.

Turn Off VoiceView Using the Remote:

• Press and hold the Back and Menu buttons at the same time for several seconds.
  
  

Turn Off VoiceView from Fire TV Settings:

• Go to Settings.

• Select Accessibility.

• Select VoiceView.

• Confirm that you want to turn off VoiceView.
  
  

Can’t Screen Mirror on Fire TV Devices

To resolve screen mirroring issues, first confirm that your devices are compatible.

Devices that don’t support screen mirroring:

• iOS and macOS devices

• Android devices older than Android OS 4.2 (Jelly Bean)
  
  

Troubleshooting steps:

• Check if your Fire TV supports screen mirroring by holding down the Home button on the remote. If you see a Mirroring icon, your device is compatible.

• Connect both your Android device and Fire TV to the same Wi-Fi network.

• Move the devices within 30 ft (10 m) of each other.

Tune Audio and Video with Lip Sync Tuning

If audio doesn’t match the video on your TV, adjust the lip sync settings.

• Turn on your Fire TV device.

• Select Settings from the home screen.

• Select Display & Sounds.

• Select Home Theater Settings.

• Select Lip Sync Tuning.

• Follow the on-screen instructions to synchronize audio and video.