Process Steps of Task 1

1. Work together with your colleagues in groups of four.

2. Every group member should individually read the email twice.

3. Every group member should work individually to write the answers for the following questions:

· Who is the sender of the email?

· Who is the recipient of the email?

· What is the purpose of the email?

· Which stage is the project at?

· What types of problems does the project face?

· Does the email include any attachments? If yes, what is it?

· How do the project developers offer post-installation support? Give examples of the services included in the post-installation support package.

· Who should the recipient contact for further information?

· Explain the meanings of the bold words.

4. Share your answers with your colleagues. Compare and contrast different answers.

5. Write final agreed- upon answers to reach a common understanding.