211

In British Columbia, 211 is a free, confidential, and multi-lingual service that connects you to a wide range of community, social, and government resources. Think of it as the "front door" to non-emergency support.

It is operated by bc211 (now integrated with United Way BC) and is available 24/7.

What services can they help with?

The service provides information and referrals for almost any social need, including:

• Basic Needs: Food banks, emergency shelters, and clothing.

• Housing Support: Rent assistance, subsidized housing, and tenant rights.

• Mental Health & Addictions: Counselling, detox centers, and support groups.

• Seniors & Newcomers: Home support, legal aid, and settlement services.

• Specialized Helplines: It also manages the Alcohol and Drug Information and Referral Service and the VictimLink BC line.

How to access it

You can reach out through several channels:

• Call: Dial 2-1-1 (Interpretation is available in over 240 languages).

• Text: Send a text to 2-1-1.

• Web: Search their database or use live chat at bc.211.ca.

Quick Comparison: Which number do I call?

Number

Purpose

911

Emergencies (Police, Fire, Ambulance).

811

Health Advice (Speak to a nurse or dietitian).

211

Social Services (Food, housing, community support).

211 on line