LMP 2 SY 2021 - 2022

Year-End Reflection

The first most important lesson I learned is the customer is always right. No matter what the situation is, they're always right because your job is to satisfy them. The second most important lesson is telephone skills. Their first impression on you and the establishment is how you talk when answering the phone. You should always talk with a smile, don't sound sad or mad that you're on the phone, be respectful and always answer their questions.

My most memorable experiences would be the onra moments, those were the times I was most vulnerable and I actually cried. I never thought I would be comfortable enough with people I barely know to open up like that. I ended up doing it and being comfortable up there sharing my life stories. I was actually relieved when we were able to come back to school because I felt like I couldn't really get to know anybody through the screen. I did when we came back to school and it was good to get to know everyone. Although I don't get along with everybody all that good it was still a good experience.

If I had to redo my junior year I would definitely procrastinate less, I know that's what brought me down and if I could go back and not do that I would. A lot of my work was turned in late due to not having time to do it or not caring to do it because of personal issues. I could have not let all of that affect me but it did and that took a big toll on me. My home life ended up mixing with my home life and that had a huge affect on me and how available i was for school work. So if I could go back and do it over, procrastinating would definitely be what I would work on.

In my opinion my effort was a 3, I put in effort at times but sometimes I didn't try at all because I thought that other things were more important. My biggest challenge was having to do work on google classroom, opening my laptop at home was something i didn't want to do. Not because I was avoiding doing it but because with us being online for so long I was tired of doing all that work online at home. My one success was turning everything in, I never believed that i was even going to finish everything but I did. Despite the hardships I managed to get through it and finish.

1. Describe at least two of the most important lessons you learned from our class this school year.

2. What your most memorable or happiest experiences from our class?

3. If I had to redo my junior year, what would I do differently?

4. Rate your effort for our class (5 being the highest to 1 being the lowest) and describe your one challenge and one success during this school year.

Classroom Environment Reflection

I like how in this class I can be open with my thoughts and speak freely, I feel comfortable around my classmates. In other classes I talk but in the class i don't feel judged with the things i say. When we do book work we share our thoughts and interact with each other, it makes everything more understandable. I like how Mr.Chong always starts us off with an icebreaker, I feel like it makes the classroom feel more open. Cleaning at the end of class is nice beacause we know that the environment we're in is clean. Not everyone would volunteer in the beggining but eventually we got used to it and more of us started doing it.

With online classes it was hard to learn and interact for me, with all the distractions in my house and staring at a screen. I felt like if I had my camera on and I was talking everyone was staring at me and that made me feel uncomfortable. Also, not knowing everyone and not knowing how they are, I felt judged when I would say something. Being in person helped a lot with my anxiety and shyness, I could talk more and interact with my peers.

The highlight of this year for me is being back to face to face, with online I felt alone and isolated. I was able to see my friends again and get to know people in my classes a lot better. I was able to improve my grades and learning, being in person helped a lot with that. I had more motivation to do work and talk to people unlike online. being back to face to face was the best for me.

respect, openness, freedom to question, learning climate, engagement and interaction, classroom cleanliness, compare and comment your current in-person class vs last year's online class, any suggestions for

improvements, share about highlights of this year, and comment your honest level of

effort and motivation (high to low)

2022 Freshman Recruitment

What?

For the past week we've had freshman recruitment, to me I think we did great and there were a few mistakes. The few days before we practiced our presentation and made sure that all of our parts were memorized. Going into the presentation, at first for me there was a lot of anxiety but as I practiced more and more I gained confidence in what I was saying. The freshman recruitment was to make us practice public speaking and convince freshmen to join the program. I've noticed that this class has made me more confident in myself, I wouldn't be able to do this before.

So what?

Ms.Mateo's class didn't have many questions or comments although we tried to interact with them, they only asked about the simple things. Mr.Santo's class was more interactive they had a few questions, I think that's because we changed our style of talking and we were more confident in our presenting. When Ms.Abaya's class came, the atmosphere was more positive, they asked more questions and they made us feel better about ourselves. I think that the most challenging thing about presenting to them was getting them to talk.

Now what?

I wouldn't change anything else but the way we were talking, I think that we should've interacted more with the freshmen.

What? What is the freshmen recruitment all about?

What was your role? How did you prepare for this?

So what? What was the outcome of your presentations?

Describe the audience's responses. How did you feel after you presented? How do you feel about your public speaking skills?

What did you learned about marketing and promoting our program? What were the challenges in recruiting freshmen?

Now what? If you were to re-do this, what would you do differently?

What changes would you make? How do you ensure a successful presentation?

RAVE

What did I learn?

I learned that soft skills is when you're able to work with people and be respectful towards them. Hard skills is being able to work with your hands, like being a housekeeper or a maintenance employee. Diversity is common in the hospitality industry and you need to learn how to be able to handle situations where they think you're against them or in other words, they think your racist. The first quote that stood out to me is " if you choose a job you love you'll never work a day in your life." The second one that stood out to me is "diversity is challenging, it's easy to understand but hard to execute."

How can I apply this to my life?

I think that this lesson helped me better understand what to expect in the hospitality industry and what will be expected of me. Personally, I have no problem with people of other ethnic backgrounds but everyone isn't like me so I need to learn to accept that. Being white I used to be judged about it but i've learned to accept in and just ignore it so in some way I know what it's like to deal with non-inclusive people. I'm a soft and hard skills person, I like to interact with people and be social and I also like to organize, fix and make things. Lastly, I learned what rave stands for, respect and value everyone and how I can apply that to my life is that I can learn to not judge someone just by their appearances.

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