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What does it cover?
What does it cover?
Use your Voyager Fleet credit card to fuel your van and pay for approved maintenance-related expenses. You may use your Voyager credit card to fuel your vehicle at any time and for up to two basic car washes per month during fueling. Your group is responsible for vacuuming the interior and keeping the vehicle clean.
Contact your Maintenance Representative for pre-approval to use the card for purchasing items such as windshield washer fluid and oil.
How to use at the gas pump
How to use at the gas pump
Your Voyager Fleet credit card is assigned to your specific van and should be used to fuel that van only. The six digit HOV (vehicle) number is printed on the back of the card, on the first line as shown in the illustration. Metro requires that the driver keep the card in their possession. If the primary driver will not be driving, they will need to give the card to a back-up driver.
A few stations may not be equipped to handle your purchase electronically. In that case, take the card inside for the clerk to process the transaction.
- Record the odometer reading before turning off the van
At the pump, write down your van’s odometer reading before turning the engine off for an accurate value.
- Insert Voyager card into the fuel pump card slot
Make sure to insert the card with the magnetic strip facing the indicated direction. When removing the card, do so quickly.
For embedded-chip cards, leave the card in the card reader until fueling is complete and you are prompted to remove it.
- Select options
Press credit if prompted to choose and select Regular gasoline (not Premium) to fuel your vehicle.
When prompted for a printed receipt, you can select Yes or No. Metro does not require customers to retain a receipt when using the Voyager card.
- Enter odometer reading
At the prompt, enter the van’s odometer reading from step 1 on the keypad and press Enter. You will then be asked to enter your PIN.
- Fuel the van
You can now add fuel to the van. Once the tank is full, replace the pump handle and wait for your receipt (if you chose to print a receipt).
Restrictions
Restrictions
Monthly and daily limits
Monthly and daily limits
Monthly Limit: Your monthly dollar limit is based on your group's round trip mileage.
Daily Limit: Only 2 swipes are allowed per 24-hour period.
Keep the card secure
Keep the card secure
Metro requires the driver to keep the card in their possession. If the primary driver will not be driving for any reason, they will need to give the card to a back-up driver. Please report lost or damaged cards to your Maintenance Rideshare Services Representative (MRSR) immediately.
Lost or damaged cards
Lost or damaged cards
Report lost or damaged cards immediately by calling your Maintenance Rideshare Services Representative or the Vanpool after-hours number (206-625-4500).
Due to high processing costs, the primary driver may be charged a $50 replacement fee. Replacement fees are not covered by employer subsidies or ORCA. A replacement card will be delivered by mail, typically within 5 business days.
Van trades and returns
Van trades and returns
If you trade or turn in your van, make sure the Voyager card for the vehicle is acknowledged and received by both you and the Metro staff person handling the transaction.
Card issues
Card issues
If you have problems after the first swipe or your card gets locked, call the Fleet Assistance number on the back of the card (800-987-6591) for 24/7 assistance. Select option 1 as Driver and follow the prompts.
As an alternative you may also purchase fuel on your personal card, save the receipt and request reimbursement from your Accounting Representative.
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