Roles and responsibilities

Driver

Each group needs at least 2 approved drivers but having additional approved drivers is encouraged. More drivers means improves reliability and flexibility to manage absences and scheduling conflicts. All drivers must meet specific criteria and be authorized by Metro to drive a Metro-owned vehicle.

Drivers are responsible for more than just the daily operation of the vehicle. In addition to safely and responsibly transporting riders, Drivers must perform pre-trip inspections, coordinate key and fuel card exchanges, and report fuel use and mileage. Drivers must also be prepared to handle any breakdowns or emergencies.

Bookkeeper

One person must serve as the bookkeeper but having additional approved bookkeepers as backup is recommended to assist with coverage. The bookkeeper supports the reporting operations for the group, including completing the monthly report on time, collecting expense receipts, and calculating/collecting fares from other group members.

To become a bookkeeper, you must be at least 21 years old and provide proof of stable employment (e.g. be employed by present employer for at least 2 years). All bookkeepers are approved on a 6 month probationary status and must maintain stable employment.

Public Contact

At least one person must serve as the public contact.The public contact is responsible for responding to inquiries from prospective riders through RideshareOnline.com or other recruiting efforts. They can also proactively visit RideshareOnline.com to find matches. 

Maintenance Contact

The maintenance contact is responsible for coordinating vehicle maintenance, exchanges, or returns. The maintenance contact may also fill any of the other group roles at the same time.

Detailed responsibilities of the maintenance contact can be found in the Vehicle Maintenance section.

Rider

Any group participant not driving a particular trip is a rider. Even if they aren’t fulfilling a specific role such as public contact or bookkeeper, riders can help their group operate smoothly. Riders can provide support to the driver in many situations, such as inspection/maintenance of the vehicle and assisting with handling emergencies or breakdowns.