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Metro’s Rideshare Services Representatives, also known as RSRs, are key members of the Vanpool community.
If you don’t know who your RSR is, feel free to call the Vanpool office for help at 206-625-4500 or email vanpool@kingcounty.gov.
Formations
Formations
When you form a new group, the Formations RSR will answer program questions you may have, keep you on track with completing any required steps, and make sure all necessary roles are filled. Before the vehicle may be picked up, they will approve the group route, review and confirm group details, and ensure assigned RSRs are finalized.
Maintenance
Maintenance
Your Maintenance RSR will be assigned based on which garage you use, and they will reach out to the group’s driver or maintenance contact once the group is active. The Maintenance RSR will help you schedule required routine service (every 6 months or 6,000 miles) and resolve vehicle issues.
Accounting
Accounting
The Accounting RSR will contact the bookkeeper once the group is active. This RSR provides essential bookkeeper support with monthly forms, accurate reporting, and fare payment and collection.
Group
Group
Your Group RSR is available to aid drivers and group participants with all other support.
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