SFP all about - Processing an incoming order

Processing an incoming order

The order window has two parts:

The first is the text of the order.

The second is for messages to the customer.

Buttons:

1. The "message" button is intended to send a message to the customer.

For example:

"The order does not indicate the name of the recipient. Please write."

The response from the customer will come to you via Telegram.

2. The “send details” button is intended to send the customer a message with payment details of the following content:

"Good afternoon! According to your order. Everything is in stock. Payment details: (1)

card XXXXXXXXXXXXXXX John Good (2)

Sum: 30000.0 USD. (3)

Order No. 12906.

Please indicate your order number in the payment details.

Send a screenshot of the payment receipt.

Use the button." (4)

Three parts of this text are recorded in the settings and can be changed. The first part (1) in the translation settings, the second (2) is the payment details in the settings, the third (3) is the amount and number taken in the order text, the fourth (4) is located in the translation settings.

After sending a message to the customer, the text will appear in the message window:

“details sent 🟡 - 01/24/17//”

If this inscription is present in the text of the window, then this order will be highlighted in yellow in the list of orders. This will record the order status.

3. The “completed” button is used to send a message to the customer about the completed order.

For example:

"The order was sent by the courier service "Business Lines", declaration No. 5748388496453"

The order status will be recorded in the message window with the inscription “completed 🟢 - 01/24/18//”.

And in the list of orders this order will be highlighted in green.

4. The “cancelled” button is used to send a message to the customer about the canceled order.

For example:

"Order cancelled. Payment waiting time has expired."

The order status will be recorded in the message window with the inscription “canceled 🔴 - 01/24/18//”.

And in the list of orders this order will be highlighted in red.