Emotional intelligence refers to the abilities that allow you to:
- Build rapport at all levels
- Show empathy when working with others
- Give support to individuals and groups as required
- Be persuasive and build consensus
There are four domains to emotional intelligence:
- Knowing who you are, how you feel, and what your strengths are
- Self-confidence
- Emotional self-awareness
- Accurate self-assessment
- Self-control
- Trustworthiness
- Achievement oriented
- Empathy
- Organizational awareness
- Influence
- Leading and developing others
- Teamwork and collaboration