What is conflict?

Conflict occurs when people have needs or concerns that appear to be incompatible.

Conflict is everywhere. The challenge is learning how to begin to resolve the conflict around us in the workplace.

Conflict is a normal part of any healthy relationship; two people can’t be expected to agree on everything

• Learn how to deal with it rather than avoid it
• Conflict arises from differences, both large and small
• Differing needs can be the core reason for serious work disputes

No one knows everything, and no one is always right.

“We don’t see things as they are; we see them as we are.” ~ Anaïs Nin

Conflict Management describes the approach of dealing with a conflict by trying to manage it, without necessarily having each party use the same method or process.

Conflict Resolution describes the approach of working together to create a solution that satisfies the needs and concerns of all the parties involved.