EIGORU General Protocols
(Manual Part 3/3)
EIGORU Teacher Manual has 3 Parts:A) EIGORU Basic (Manual Part 1/3)B) EIGORU Lesson Procedures (Manual Part 2/3)C) EIGORU General Protocols (Manual Part 3/3)
C) EIGORU General Protocols (Manual Part 3/3)*Click a topic below you want to read.
C) EIGORU General Protocols (Manual Part 3/3)*Click a topic below you want to read.
C1. Each 25-minute Successful Trial Lesson is Paid by EIGORU School
C1. Each 25-minute Successful Trial Lesson is Paid by EIGORU School
1. Trial lessons are always FREE for the NEW trial students. 2. The Trial Lesson is good for “25 minutes” only.3. A trial student can have a trial lesson up to 5 DIFFERENT trial tutors.4. A trial student cannot have more than one trial lesson with the same tutor. 5. The trial lesson minute fee is only good for the student’s first TRIAL lesson. 6. EIGORU School pays the tutors for the trial lesson fee if they obtain a contract from the new trial student (win the trial student).7. If the tutor and student finished the trial lesson but the student declines further lessons with the tutor, then the tutor will not earn the fee for a trial lesson.8. In the 2nd continued contract, you must delete the 25 minutes on the LS alongside the trial lesson date field.NOTE: The Trial Lesson cells are only for a successful trial student, NOT for a present student.
C2. Delete the Sample Lesson Minutes
C2. Delete the Sample Lesson Minutes
1. You must NOT write the lesson minutes without having finished the lesson. Therefore, kindly delete all the sample minutes on your 1st LS.2. The cells of the lesson minutes are automatically calculated. 3. You must write only the finished lesson minutes.
C3. Family members in One Lesson Sheet
C3. Family members in One Lesson Sheet
In most cases, one LS is used for one student. However, you can also use 1 LS with 2 or more students at a time. There are some circumstances that 1-3 family members (like mother and children, etc.) will take your lessons with different lesson schedules and might ask you to use 1 LS for the family. The parents can cover all of their lesson expenses with one payment this way.
How to edit the Family's Lesson Sheet?a. As for the Trial Lesson DATES, write each date on the correct cell as usual.✱And for the Trial Lesson MINUTES, then sum the total trial lesson minutes and write it on the correct cell as well.b. With regards to the Starting and Ending Date of the contract, just the write the first and the last date you took for the contract.
How to edit the Family's Lesson Sheet?a. As for the Trial Lesson DATES, write each date on the correct cell as usual.✱And for the Trial Lesson MINUTES, then sum the total trial lesson minutes and write it on the correct cell as well.b. With regards to the Starting and Ending Date of the contract, just the write the first and the last date you took for the contract.
C4. If the Student Quits in the Middle of the Contract
C4. If the Student Quits in the Middle of the Contract
Some students decide to stop the lesson for some reasons such as not contented with your lesson, will go on vacation for 2 weeks and more, and/or will rest for a while.
Thus, if your student decides to stop your lesson in the middle of the contract, then you must send the “Step3-Request Mail" with the current Lesson Sheet attachment. Once it is completed, the lesson sheet/contract is closed.
Thus, if your student decides to stop your lesson in the middle of the contract, then you must send the “Step3-Request Mail" with the current Lesson Sheet attachment. Once it is completed, the lesson sheet/contract is closed.
C4.1 If the Student Sent Payment before the End of the Contract
C4.1 If the Student Sent Payment before the End of the Contract
Some students are new and haven't done reading Student's Manual, therefore some of them might sent payment already before the lesson contract ends. By then, here's what to say to your student in a polite manner:
1. Inform students that it's fine if it's only their first time to experience EIGORU.2. Inform them that you will then make a new Lesson Sheet with a new starting and ending dates of contract.3. Inform them that they should NOT pay the lesson fee if:✱ it's NOT yet the end of the contract✱ you haven't sent the Step3-Request Mail4. Kindly remind them that they can pay the lesson fee once you send the Step3-Request Mail and that they must fill-up the Step3-Form.
1. Inform students that it's fine if it's only their first time to experience EIGORU.2. Inform them that you will then make a new Lesson Sheet with a new starting and ending dates of contract.3. Inform them that they should NOT pay the lesson fee if:✱ it's NOT yet the end of the contract✱ you haven't sent the Step3-Request Mail4. Kindly remind them that they can pay the lesson fee once you send the Step3-Request Mail and that they must fill-up the Step3-Form.
C5. Regarding Incomplete or Cut Lessons
C5. Regarding Incomplete or Cut Lessons
If you are unable to complete your lesson for whatever reason such as power failure and sudden cut of internet connection, then you must only fill in the consumed minutes on the LS (but not less than 15 minutes).NOTE: If lessons are to be extended/shortened there must be a shared agreement between you and your student.
C6. Corrupted Lesson Sheet attached in the Step3-Form
C6. Corrupted Lesson Sheet attached in the Step3-Form
If you have received a broken lesson sheet attached in the Step3-Form, you must follow our good solutions written below:
First, you can ask your student to resend the Step3-Form with attaching the correct LS. But if you still received a broken/corrupted LS, then please follow the instructions below.
A. Go to Gmail and log in using the address and password we will send. We ONLY gave ONE Gmail ID and ONE Password for all the tutors, then please, NEVER change any of them.✱ Compose a new message with the MAIL SUBJECT "Corrupted LS id and pw" and send to eigoru.office@gmail.com.
B. You can find the entry form mail you want to open by writing your "profile name" or your "student's email address" in the search engine box.
C. Opening and downloading the lesson sheet from the entry form mail:
1. Click the entry form mail, scroll down and you will see the attached lesson sheet file at the bottom of the mail. 2. Do NOT click the "Download" button, but you MUST CLICK the "Open as a Google spreadsheet". 3. Once you are able to see the lesson sheet via Google spreadsheet, please, click "File" on the menu tab.4. Then select "Download as Microsoft Excel (.xlsx)" and the lesson sheet file will automatically download in your PC and you are done!
✱ Just download the Lesson Sheets you needed.
CAUTION!!!✱ As much as possible, do NOT open the Step3-Forms of other tutors. If you open it mistakenly, please, click "More"(upper middle part of the page) and select "Mark as unread", to return the mail as unread mail.✱ NEVER delete any Entry Form Mails in it.✱ NEVER change any of the settings of EIGORU Gmail address, PLEASE.✱ You MUST ONLY open the entry form mail, download and open the Lesson Sheet you needed for your invoice set.
First, you can ask your student to resend the Step3-Form with attaching the correct LS. But if you still received a broken/corrupted LS, then please follow the instructions below.
A. Go to Gmail and log in using the address and password we will send. We ONLY gave ONE Gmail ID and ONE Password for all the tutors, then please, NEVER change any of them.✱ Compose a new message with the MAIL SUBJECT "Corrupted LS id and pw" and send to eigoru.office@gmail.com.
B. You can find the entry form mail you want to open by writing your "profile name" or your "student's email address" in the search engine box.
C. Opening and downloading the lesson sheet from the entry form mail:
1. Click the entry form mail, scroll down and you will see the attached lesson sheet file at the bottom of the mail. 2. Do NOT click the "Download" button, but you MUST CLICK the "Open as a Google spreadsheet". 3. Once you are able to see the lesson sheet via Google spreadsheet, please, click "File" on the menu tab.4. Then select "Download as Microsoft Excel (.xlsx)" and the lesson sheet file will automatically download in your PC and you are done!
✱ Just download the Lesson Sheets you needed.
CAUTION!!!✱ As much as possible, do NOT open the Step3-Forms of other tutors. If you open it mistakenly, please, click "More"(upper middle part of the page) and select "Mark as unread", to return the mail as unread mail.✱ NEVER delete any Entry Form Mails in it.✱ NEVER change any of the settings of EIGORU Gmail address, PLEASE.✱ You MUST ONLY open the entry form mail, download and open the Lesson Sheet you needed for your invoice set.
C7. The Lesson Sheet Must be saved as 2003 Excel Version
C7. The Lesson Sheet Must be saved as 2003 Excel Version
You must save the sheets, LS and IS, as 2003 (.xls) excel files and NOT as 2007 (.xlsx) files. Numerous Japanese students have the 2003 (.xls) version of Excel. The 2003 version cannot read files saved in the most recent formats featured in the 2007 version and above.
C8. The Lesson Sheet as a Proof of Billing
C8. The Lesson Sheet as a Proof of Billing
1. Without the LS, we cannot charge the student and pay your salary.✱ The Lesson Sheet is not just only a monitoring sheet but it is also a proof of billing for both of you and your student. 3. The LS automatically calculates and displays the total lesson fees.4. Do not forget to double check each consumed lesson minutes per lesson date.5. The LS always calculates the total lesson minutes and total student’s lesson fee correctly as long as there are no broken formulas in the cells.
C9. Payment for the Tutor’s Additional Tasks
C9. Payment for the Tutor’s Additional Tasks
When you are asked by your students to do extra tasks (e.g. making special materials for that student only, heavy translation work, etc.), you can ask them to accept additional lesson minutes for the additional work before you begin the task. On this case, you can add the title of "additional work minutes for xxxxx" in the lesson sheet.For example, YY/MM/DD: additional work minutes for making materials: 25 minutes
In any case, you and the student must agree on the following;1. You must write the "additional work minutes for xxxxxx" on the lesson sheet2. Ask the student how many minutes you should write in the LS before starting the task.For example, Some students are preparing for exams (entrance exams, TOEFL, IELTS) and may need you to prepare special materials and or modify their existing materials with other explanations and/or rewording, etc. These are just some examples of situations where you can tell your student that preparing these materials requires payment for the extra time consumed.
In any case, you and the student must agree on the following;1. You must write the "additional work minutes for xxxxxx" on the lesson sheet2. Ask the student how many minutes you should write in the LS before starting the task.For example, Some students are preparing for exams (entrance exams, TOEFL, IELTS) and may need you to prepare special materials and or modify their existing materials with other explanations and/or rewording, etc. These are just some examples of situations where you can tell your student that preparing these materials requires payment for the extra time consumed.
C10. Informing EIGORU Staff about Updating the Tutor’s Profile
C10. Informing EIGORU Staff about Updating the Tutor’s Profile
When you wish to change any information on your profile page (e.g. Profile video or written self-introduction, photo, etc.), then simply inform us via email. Compose a new email with the subject "Edit my profile" and send to eigoru.office@gmail.com. We will update your profile as soon as possible.
C11. Other Important Rules and Manners
C11. Other Important Rules and Manners
Violating our policies/guidelines will result in salary deduction, removal of your profile from our site or your immediate dismissal.1. Notify your students about your absence 24 hours before the scheduled lesson.Most of our students return home just to take your lesson. Thus, you must inform your students about your planned absences or changes in schedule 1 DAY (24 hours) before the scheduled class.● Less than 24 hours notification has pertinent penalties.● The tutor’s maximum allowance for absences is only 3 days per month. (You MUST EMAIL your student about your planned absence at least 24 hours before the scheduled class.)● Absences beyond this limit will not be accepted.● We will not tolerate absence without notification.WARNING!If you failed to comply or we received complaints from your students, there will be salary deduction of 100 PHP each, removal of your profile, and you will never get new trial students but still, you must continue teaching your present students.)
2. Use EIGORU Emergency Board for an Unexpected Absence or Cut of a Lesson.In circumstances where you cannot access the Internet or couldn't send email, this SMS protocol is be applied. You must do their best to make sure that your students are informed about your unexpected situations on or before the scheduled lesson.NOTE: If you have a smart phone and have Sim DATA connection, then, please mail your students as soon as possible.
3. Update your Student about your Restored Internet Connection.If you are absent due to sudden power loss (blackout, disaster etc.), please update/mail your students as soon as the internet connection is restored (within an hour as much as possible).
4. Stop from Frequent Schedule Changes. The lesson schedules you promised in the beginning are very important to your students, especially if they like/love your teaching style and enjoy your lessons so much.
5. Be online on Skype or Line, at least 15 minutes before your scheduled class.● 10 seconds delay is not allowed in Japanese principles!● Your Skype account should be online at least 15 minutes before your scheduled class.● We cannot accept a latecomer tutor.WARNING! If you failed to comply or we received 3 complaints from your students, we will deactivate your profile and will be suspended for 3 months (you won’t receive new trial students). But still, you must teach your present students.
6. Reply to your Student's Email Promptly or Within 24 hours only with CC: us.● You must reply to your student's Trial Application Mail and any other email promptly with CC: eigoru.cc.noreply@gmail.com.● You should open/check your e-mail account frequently, at least thrice a day.● We cannot accept tutors who do not mail their students promptly.WARNING!If you failed to comply or we received 3 complaints from your students, we will deactivate your profile and you will never receive new trial students again. But still, you must teach your present students.
7. Send Email with CC: us when Discussing Important Matters Beyond Lesson Time.● You and your students must NOT use Skype/Line for messaging when discussing important matters beyond lesson time● A Skype/Line message is very different from an email, the Skype/Line chat box or message is available only between the sender and the receiver in online status mode. The receiver is not able to read/receives the message if the sender is in offline mode and vice versa. This is why you must NOT rely on Skype/Line for important messages.NOTE: If you could not reach your student on Skype/Line (offline mode), please mail your student the soonest.
8. Send the Lesson Sheet After Each Lesson.● If you don't hope to send the lesson sheet after each lesson, you must make an agreement with your student.
9. All Emails between the Tutor and the Student must be sent with CC: eigoru.cc.noreply@gmail.com.● Emails for the trial lesson appointments, mails with the attached LS, etc., must be sent with CC: eigoru.cc.noreply@gmail.com.● You must also remind your student to include CC: eigoru.cc.noreply@gmail.com on their emails to you.
2. Use EIGORU Emergency Board for an Unexpected Absence or Cut of a Lesson.In circumstances where you cannot access the Internet or couldn't send email, this SMS protocol is be applied. You must do their best to make sure that your students are informed about your unexpected situations on or before the scheduled lesson.NOTE: If you have a smart phone and have Sim DATA connection, then, please mail your students as soon as possible.
3. Update your Student about your Restored Internet Connection.If you are absent due to sudden power loss (blackout, disaster etc.), please update/mail your students as soon as the internet connection is restored (within an hour as much as possible).
4. Stop from Frequent Schedule Changes. The lesson schedules you promised in the beginning are very important to your students, especially if they like/love your teaching style and enjoy your lessons so much.
5. Be online on Skype or Line, at least 15 minutes before your scheduled class.● 10 seconds delay is not allowed in Japanese principles!● Your Skype account should be online at least 15 minutes before your scheduled class.● We cannot accept a latecomer tutor.WARNING! If you failed to comply or we received 3 complaints from your students, we will deactivate your profile and will be suspended for 3 months (you won’t receive new trial students). But still, you must teach your present students.
6. Reply to your Student's Email Promptly or Within 24 hours only with CC: us.● You must reply to your student's Trial Application Mail and any other email promptly with CC: eigoru.cc.noreply@gmail.com.● You should open/check your e-mail account frequently, at least thrice a day.● We cannot accept tutors who do not mail their students promptly.WARNING!If you failed to comply or we received 3 complaints from your students, we will deactivate your profile and you will never receive new trial students again. But still, you must teach your present students.
7. Send Email with CC: us when Discussing Important Matters Beyond Lesson Time.● You and your students must NOT use Skype/Line for messaging when discussing important matters beyond lesson time● A Skype/Line message is very different from an email, the Skype/Line chat box or message is available only between the sender and the receiver in online status mode. The receiver is not able to read/receives the message if the sender is in offline mode and vice versa. This is why you must NOT rely on Skype/Line for important messages.NOTE: If you could not reach your student on Skype/Line (offline mode), please mail your student the soonest.
8. Send the Lesson Sheet After Each Lesson.● If you don't hope to send the lesson sheet after each lesson, you must make an agreement with your student.
9. All Emails between the Tutor and the Student must be sent with CC: eigoru.cc.noreply@gmail.com.● Emails for the trial lesson appointments, mails with the attached LS, etc., must be sent with CC: eigoru.cc.noreply@gmail.com.● You must also remind your student to include CC: eigoru.cc.noreply@gmail.com on their emails to you.
C12. EIGORU Timetable
C12. EIGORU Timetable
a. The timetable/schedule of the tutor must be shown in Japanese time (one hour ahead of Philippine local time).For example, 8am JST is 7am PST /// 17:00 JST = 4:00pm PST /// 22:00 JST = 09:00pm PSTNOTE: JST means Japan Standard Time and PST means Philippine Standard Timeb. You must post your availability in monthly intervals, NOT weekly intervals.c. We NEVER share any Google documents to any tutor's Google account.d. EIGORU provides a ONE ID and ONE Password to all our tutors, strictly for editing the timetable ONLY.
A. EIGORU Timetable AIMS1. Your time table must show your latest class availability for the students who will be visiting your profile.2. The timetable can be edited quite easily. There’s a blue link (TIMETABLE EDIT) on your profile page where you must sign in first.3. Trial students can easily check your time slots or available lesson schedule before requesting a trial lesson. 4. Students and Teachers can avoid wasting time due to scheduling errors.5. We want to eliminate the tutors’ emails about updating their available slots.
B. RULES about EIGORU Gdrive Timetable Sheet1. If there are changes with your lesson schedules, you must edit your timetable as soon as possible.NOTE: Students expect their tutors’ timetables to be accurate. Therefore, you must update and edit it once the time slots are taken by the other students (to prevent trial lesson mismatch!). 2. EIGORU staff sends access to tutor's Timetable sheet through the tutor's Gmail address.CAUTION:*Do NOT add, change or edit any files on the EIGORU Gdrive, please.
C. EIGORU Timetable Sheet Editing Procedures1. There’s a Timetable Sheet displayed in the middle of your profile✱Below is a sample displayed sheet, there’s a “TIME TABLE EDIT” blue link.Then please, right click on it and select “Open link in new tab”.NOTE: Before you click the link, you MUST LOG OUT all your existing Google Accounts.
A. EIGORU Timetable AIMS1. Your time table must show your latest class availability for the students who will be visiting your profile.2. The timetable can be edited quite easily. There’s a blue link (TIMETABLE EDIT) on your profile page where you must sign in first.3. Trial students can easily check your time slots or available lesson schedule before requesting a trial lesson. 4. Students and Teachers can avoid wasting time due to scheduling errors.5. We want to eliminate the tutors’ emails about updating their available slots.
B. RULES about EIGORU Gdrive Timetable Sheet1. If there are changes with your lesson schedules, you must edit your timetable as soon as possible.NOTE: Students expect their tutors’ timetables to be accurate. Therefore, you must update and edit it once the time slots are taken by the other students (to prevent trial lesson mismatch!). 2. EIGORU staff sends access to tutor's Timetable sheet through the tutor's Gmail address.CAUTION:*Do NOT add, change or edit any files on the EIGORU Gdrive, please.
C. EIGORU Timetable Sheet Editing Procedures1. There’s a Timetable Sheet displayed in the middle of your profile✱Below is a sample displayed sheet, there’s a “TIME TABLE EDIT” blue link.Then please, right click on it and select “Open link in new tab”.NOTE: Before you click the link, you MUST LOG OUT all your existing Google Accounts.
2. Gdrive Sign in firsta. You must Sign in first using your Gmail address affiliated with EIGORU.b. The Timetable sheet shown in your profile page is automatically updated after you've finished editing it.c. Just reload/refresh your profile page to see the changes you've made already.
3. Editing the actual Timetable sheeta. You must fill-in the cells with green color regarding your available slots (good for a month).b. The “Message box” at the bottom of the sheet is for posting an Important message to your students about your leave of absence, etc.✱But still, you must email your students directly.✱If you are going to have longer vacations, for more than 2 days, then please email us with the subject "STOP ORDER", so you won't be able to receive trial students during your vacation.c. The actual timetable editing page is shown below. Please, read and understand the given definition of each part of the timetable sheet.
3. Editing the actual Timetable sheeta. You must fill-in the cells with green color regarding your available slots (good for a month).b. The “Message box” at the bottom of the sheet is for posting an Important message to your students about your leave of absence, etc.✱But still, you must email your students directly.✱If you are going to have longer vacations, for more than 2 days, then please email us with the subject "STOP ORDER", so you won't be able to receive trial students during your vacation.c. The actual timetable editing page is shown below. Please, read and understand the given definition of each part of the timetable sheet.
D. Timetable Procedures’ NOTES1. Error in editing.a. If you made a simple error in editing your timetable, e.g. changed other cells’ colors, broke some lines, changed some font styles etc., you can UNDO the mistakes you've made by clicking CTRL+Z on your keyboard.b. Make sure, to edit ONLY the cells for Age, Domicile, and open time slots.c. This system automatically saves every single change you have made to it.
2. Accidentally deleted your sheet.If you accidentally deleted your sheet, you can recover it from the Trash box.Perhaps, kindly inform us about this to avoid major error.
3. NEVER use/explore the other tools that may cause unwanted errors on the sheet.To avoid critical errors, please refrain from exploring/using unnecessary tools on the sheet.
4. Must use these Fill-in Colors for CONFORMITY.★Fill-in your open slots with GREEN color (green code is Green).★Use the Reset for erasing or closing unavailable time slots.
Schedule Color Code
2. Accidentally deleted your sheet.If you accidentally deleted your sheet, you can recover it from the Trash box.Perhaps, kindly inform us about this to avoid major error.
3. NEVER use/explore the other tools that may cause unwanted errors on the sheet.To avoid critical errors, please refrain from exploring/using unnecessary tools on the sheet.
4. Must use these Fill-in Colors for CONFORMITY.★Fill-in your open slots with GREEN color (green code is Green).★Use the Reset for erasing or closing unavailable time slots.
Schedule Color Code
CAUTION!The timetable/schedule of the tutor must be shown in Japanese time (one hour ahead of Philippine local time).For example, 8am JST is 7am PST /// 17:00 JST = 4:00pm PST /// 22:00 JST = 09:00pm PSTNOTE: JST means Japan Standard Time and PST means Philippine Standard Time
★You must watch the OLD video tutorial so that you may have some ideas about How to edit the Timetable sheet★
E. Confirmation of Successful Timetable EditingPlease, go to your profile page with the link Tutor's List and follow the instructions below.1. Click on your picture to enter your Profile page.2. Then, check the timetable displayed in the middle of the page.3. Remember, this timetable displayed in your profile is automatically updated after you finish editing it.✱Just reload/refresh your profile page to see the changes you've made already.4. If you have mastered the given simple steps, you can update your Timetable regularly.
WARNING!There are some cases that you will not be able to see your timetable on your profile page. If it happens to you, then please, email our manager.
E. Confirmation of Successful Timetable EditingPlease, go to your profile page with the link Tutor's List and follow the instructions below.1. Click on your picture to enter your Profile page.2. Then, check the timetable displayed in the middle of the page.3. Remember, this timetable displayed in your profile is automatically updated after you finish editing it.✱Just reload/refresh your profile page to see the changes you've made already.4. If you have mastered the given simple steps, you can update your Timetable regularly.
WARNING!There are some cases that you will not be able to see your timetable on your profile page. If it happens to you, then please, email our manager.
C13. Emergency Message Board (EMB) Send an SMS in case of Inaccessible Internet Connection (updated 2020/05/03)
C13. Emergency Message Board (EMB) Send an SMS in case of Inaccessible Internet Connection (updated 2020/05/03)
In circumstances where tutors cannot access the internet, this SMS protocol must be applied. Tutors must do their best to make sure that their students are informed about their unexpected situations on or before the scheduled lesson. If you have a smart phone and have Sim DATA connection, then please mail your students as soon as possible.
NEW SMS Format below (updated Feb.03.2020)0000-Nickname<space>e/m/b<space>body-message
Precise Example of sending SMS0002-Nancy e/m/b I’m really sorry for my student at 18:30. Internet connection was cut during our class. If all possible, let's reschedule it. I will mail you once the internet connection is back.
Write only the Profile Number-Nickname, e/m/b, and the Body of the Message.
Send to this Contact# 0918 263 4525.
Add this EXACT KEYWORD e/m/b right after your Tutor's Nickname.NO space in between characters.Use a SLASH / and not a dash.
Please kindly follow ur policy perfectly, especially on your SPELLING, SPACING and PUNCTUATION.
We need this IMPORTANT KEYWORD e/m/b for filtering messages (post only tutor's SMS and avoid unnecessary messages/emails) and automatic sending of NewsMail Notification via Google Group to all subscribers/members (both teachers and students).
Click the photo below to enter the Group-EMB site.
NEW SMS Format below (updated Feb.03.2020)0000-Nickname<space>e/m/b<space>body-message
Precise Example of sending SMS0002-Nancy e/m/b I’m really sorry for my student at 18:30. Internet connection was cut during our class. If all possible, let's reschedule it. I will mail you once the internet connection is back.
Write only the Profile Number-Nickname, e/m/b, and the Body of the Message.
Send to this Contact# 0918 263 4525.
Add this EXACT KEYWORD e/m/b right after your Tutor's Nickname.NO space in between characters.Use a SLASH / and not a dash.
Please kindly follow ur policy perfectly, especially on your SPELLING, SPACING and PUNCTUATION.
We need this IMPORTANT KEYWORD e/m/b for filtering messages (post only tutor's SMS and avoid unnecessary messages/emails) and automatic sending of NewsMail Notification via Google Group to all subscribers/members (both teachers and students).
Click the photo below to enter the Group-EMB site.
The SMS format must have the following:1. Tutor’s Profile Number-Nickname = Do NOT forget this! It’s very important to know who the sender of the message is. If you forget this, your message won’t be posted. You must responsible enough for your simple task.2. Short and Prompt message = Kindly make your message simple and direct to the point, please. But NEVER posts the name of the student. Just post the LESSON TIME of your student.3. With CORRECT SPELLING4. With CORRECT WORD SPACING5. With CORRECT PUNCTUATION MARKS6. With CORRECT Capitalization, NO all uppercase letters and NO all lowercase letters
You have to comply with this protocol if and only you cannot send an email about your sudden absence or cut of lesson with your appointed classes because of inevitable situations.
Typical inevitable situations are due to the following:• Internet connection trouble• Sudden hospital admission or emergency• Brownout or blackout• Calamities such as heavy rain/typhoon, fire, earthquake, etc.
How to leave your emergency message on Group-EMB?There are 2 choices:
1. You can ask your reliable friend to send or to post your message on this board. ✱Everybody can write/edit message on this Group-EMB without an ID or a Password.✱This board was made using Google document.✱If you break this sheet, please recover it using "Undo button (ctrl + z)" or revision history from “All changes saved bar”.
2. You can send a Text Message (SMS) to our cellphone numbers.(1) EIGORU emergency contact # = 0918 263 4525 =Philippines✱Do NOT call us, just SEND SMS only✱Will be able to check SMS as shown below.Monday to Saturday, 11:00am-13:00pm (JPT) and 18:00pm-23:00pm (JPT)Sunday, 18:00pm-23:00pm (JPT)
(2) Fujii san cellphone number = +819042058984 =Japan✱Must bear 15 PHP/160 letters only per 1 SMS✱Do NOT call us, just SEND SMS only✱Will be able to check SMS as shown below.Everyday 10:00am-23:00pm (JPT)
NOTE: Your message will be automatically posted within seconds or up to 3 minutes after receiving your SMS. However, we can’t guarantee the time frame when all messages will be transcribed to the Group-EMB (1-30 min. and even more). Because Internet in the Philippines is sometimes on and off.
WARNING!!!The Emergency is still not a well-known resource for our students yet. Therefore, you cannot rely on this board alone. You are still required to update/mail your students within an hour of internet/power recovery.
CAUTIONS!1. This SMS protocol must be used only for SUDDEN, INEVITABLE SITUATIONS.2. Do NOT use it as a manner of cancelling your classes.4. NEVER post or tell the name of your student(s). Just tell only your students' Lesson Time.5. We will NOT entertain any call from you. Kindly make your messages simple, direct to the point, please. 6. Teachers are NOT allowed to send any quotes or any kind of messages beyond the Emergency message of an unexpected absence.7. If there are NO notifications on the "Emergency board" or by "SMS" from you, then we have no means of defending you from your student’s complaints.
You have to comply with this protocol if and only you cannot send an email about your sudden absence or cut of lesson with your appointed classes because of inevitable situations.
Typical inevitable situations are due to the following:• Internet connection trouble• Sudden hospital admission or emergency• Brownout or blackout• Calamities such as heavy rain/typhoon, fire, earthquake, etc.
How to leave your emergency message on Group-EMB?There are 2 choices:
1. You can ask your reliable friend to send or to post your message on this board. ✱Everybody can write/edit message on this Group-EMB without an ID or a Password.✱This board was made using Google document.✱If you break this sheet, please recover it using "Undo button (ctrl + z)" or revision history from “All changes saved bar”.
2. You can send a Text Message (SMS) to our cellphone numbers.(1) EIGORU emergency contact # = 0918 263 4525 =Philippines✱Do NOT call us, just SEND SMS only✱Will be able to check SMS as shown below.Monday to Saturday, 11:00am-13:00pm (JPT) and 18:00pm-23:00pm (JPT)Sunday, 18:00pm-23:00pm (JPT)
(2) Fujii san cellphone number = +819042058984 =Japan✱Must bear 15 PHP/160 letters only per 1 SMS✱Do NOT call us, just SEND SMS only✱Will be able to check SMS as shown below.Everyday 10:00am-23:00pm (JPT)
NOTE: Your message will be automatically posted within seconds or up to 3 minutes after receiving your SMS. However, we can’t guarantee the time frame when all messages will be transcribed to the Group-EMB (1-30 min. and even more). Because Internet in the Philippines is sometimes on and off.
WARNING!!!The Emergency is still not a well-known resource for our students yet. Therefore, you cannot rely on this board alone. You are still required to update/mail your students within an hour of internet/power recovery.
CAUTIONS!1. This SMS protocol must be used only for SUDDEN, INEVITABLE SITUATIONS.2. Do NOT use it as a manner of cancelling your classes.4. NEVER post or tell the name of your student(s). Just tell only your students' Lesson Time.5. We will NOT entertain any call from you. Kindly make your messages simple, direct to the point, please. 6. Teachers are NOT allowed to send any quotes or any kind of messages beyond the Emergency message of an unexpected absence.7. If there are NO notifications on the "Emergency board" or by "SMS" from you, then we have no means of defending you from your student’s complaints.
C14. Send Recovery Email as for Resumed Internet Connection
C14. Send Recovery Email as for Resumed Internet Connection
Once your internet or electric power has recovered, then please promptly send Recovery Email reporting your resumed internet connection directly to your students with CC: eigoru.office@gmail.com, within 1 hour as much as possible.
Recovery Mail Preset
To: Student's email address (if you will mail to ONE student only)BCC: Various students' email addresses (if you'll send one message to more than 2 students)CC: eigoru.office@gmail.comMail SUBJECT: Resumed Internet [0000-Tutor Nickname]Sample SUBJECT: Resumed Internet 0020-Nancy
******************************My dear student (nickname),
I’d like to inform you that my internet connection was back a few minutes ago. And I did my best to report it to you and to EIGORU staff promptly.I feel very sorry for the inconvenience I've caused you.(Optional message below)If all possible with you, we can reschedule another class with your most convenient schedule with my timetable below:
17:00 Monday17:30 Monday, Wednesday20:30 Friday, Saturday
Please, send me a REPLY once you have read this message.Thank you so much in advance.
Your kind teacher,0000-Tutor Nickname******************************
CAUTIONS!✱Cancelling classes and rescheduling booked lesson time very often are NOT acceptable for Japanese and doing so could bring big troubles for both tutor and EIGORU School.✱Emergency Message Board (EMB) is used ONLY for unexpected situations. ✱Please, do NOT use it as a manner of cancelling your classes.
Emergency SMS Protocol is applied only with the ACCEPTABLE REASONS on the following:1. Natural Calamities (typhoon, earthquake, and big flood) that might cause a sudden power loss and internet connection problems2. Sudden admission to the hospital3. Computer and/or internet hanged unexpectedly✱We repeat, this Group-EMB must be used only for UNEXPECTED, UNINTENDED, and INEVITABLE SITUATIONS.
The following reasons are NOT ADEQUATE to post on Group-EMB.*You must email the reasons below directly to your students with CC: us.1. Sick such as headache, high fever and etc.2. On vacation or away from working place3. Caught in the traffic (you MUST go back to your working place at least 2 hours before the scheduled class)4. Has another agenda✱We will NOT post these circumstances on EMB because there were students who complained about these shallow reasons.✱You MUST inform these kind of situations directly to your students by sending email via PC, Smartphone or Tablet.
Recovery Mail Preset
To: Student's email address (if you will mail to ONE student only)BCC: Various students' email addresses (if you'll send one message to more than 2 students)CC: eigoru.office@gmail.comMail SUBJECT: Resumed Internet [0000-Tutor Nickname]Sample SUBJECT: Resumed Internet 0020-Nancy
******************************My dear student (nickname),
I’d like to inform you that my internet connection was back a few minutes ago. And I did my best to report it to you and to EIGORU staff promptly.I feel very sorry for the inconvenience I've caused you.(Optional message below)If all possible with you, we can reschedule another class with your most convenient schedule with my timetable below:
17:00 Monday17:30 Monday, Wednesday20:30 Friday, Saturday
Please, send me a REPLY once you have read this message.Thank you so much in advance.
Your kind teacher,0000-Tutor Nickname******************************
CAUTIONS!✱Cancelling classes and rescheduling booked lesson time very often are NOT acceptable for Japanese and doing so could bring big troubles for both tutor and EIGORU School.✱Emergency Message Board (EMB) is used ONLY for unexpected situations. ✱Please, do NOT use it as a manner of cancelling your classes.
Emergency SMS Protocol is applied only with the ACCEPTABLE REASONS on the following:1. Natural Calamities (typhoon, earthquake, and big flood) that might cause a sudden power loss and internet connection problems2. Sudden admission to the hospital3. Computer and/or internet hanged unexpectedly✱We repeat, this Group-EMB must be used only for UNEXPECTED, UNINTENDED, and INEVITABLE SITUATIONS.
The following reasons are NOT ADEQUATE to post on Group-EMB.*You must email the reasons below directly to your students with CC: us.1. Sick such as headache, high fever and etc.2. On vacation or away from working place3. Caught in the traffic (you MUST go back to your working place at least 2 hours before the scheduled class)4. Has another agenda✱We will NOT post these circumstances on EMB because there were students who complained about these shallow reasons.✱You MUST inform these kind of situations directly to your students by sending email via PC, Smartphone or Tablet.
C15. EIGORU News and Emergency Board Emails
C15. EIGORU News and Emergency Board Emails
We have 2 NewsMails, EIGORU NEWS & EMERGENCY MESSAGE, which will be sent to the subscribers (trial and present students) and for all of EIGORU tutors automatically. All EIGORU tutors must accept them.
（１）エイゴルニュース (EIGORU NEWS)EIGORU news mails are all about EIGORU important information and they are sent for free.These news mails are distributed for everyone who is subscribed to it. It will be useful for the visitors (subscribers) who are looking for the new good tutors, and will be helpful for the students (subscribers) who have classes with EIGORU tutors also.
（２）緊急連絡板メール(EMERGENCY MESSAGE BOARD MAIL)Emergency Message Board Mail is free news mail written from Emergency Board.Each news mail is distributed to everyone who is subscribed to it. It will be useful for the students (subscribers) who have classes with EIGORU tutors.
The Japanese Explanation page is in the link below;http://eigoru.com/newsmail.html
（１）エイゴルニュース (EIGORU NEWS)EIGORU news mails are all about EIGORU important information and they are sent for free.These news mails are distributed for everyone who is subscribed to it. It will be useful for the visitors (subscribers) who are looking for the new good tutors, and will be helpful for the students (subscribers) who have classes with EIGORU tutors also.
（２）緊急連絡板メール(EMERGENCY MESSAGE BOARD MAIL)Emergency Message Board Mail is free news mail written from Emergency Board.Each news mail is distributed to everyone who is subscribed to it. It will be useful for the students (subscribers) who have classes with EIGORU tutors.
The Japanese Explanation page is in the link below;http://eigoru.com/newsmail.html
C16. Group-EMB PENALTIES will be Deducted on your Invoice Sheet 📌(updated May.14.2020)
C16. Group-EMB PENALTIES will be Deducted on your Invoice Sheet 📌(updated May.14.2020)
-50 PHP for Forgetting the Keyword e/m/b on your SMS.✱You must always send us SMS with the special keyword e/m/b as this is needed for our automated forwarding system. Because if you forgot to include the keyword, then it will NOT be automatically posted on our Group-EMB, then our staff must copy-edit-send it again just to help you avoid student's complaint. And this will consume time. So please, DON'T FORGET to include the special keyword e/m/b on your emergency SMS.
-100 PHP for NO Recovery Email for each SMS.✱You must send Recovery Email to your students and CC: eigoru.cc.noreply@gmail.com once your internet connection is back, within 1 hour as the protocol.
-100 PHP for 4 posted SMS on Group-EMB and above.✱We only allow a total of 3 absences per month. But these allowed absences must still have a notification in advance.
NOTE: We will clean or update the Group-EMB every FIRST DAY of the month.
-100 PHP for NO Recovery Email for each SMS.✱You must send Recovery Email to your students and CC: eigoru.cc.noreply@gmail.com once your internet connection is back, within 1 hour as the protocol.
-100 PHP for 4 posted SMS on Group-EMB and above.✱We only allow a total of 3 absences per month. But these allowed absences must still have a notification in advance.
NOTE: We will clean or update the Group-EMB every FIRST DAY of the month.
C17. EIGORU English Online School is Only a Provider and a Support Service.
C17. EIGORU English Online School is Only a Provider and a Support Service.
For your knowledge, EIGORU English Online School is only a provider and a support service. You (an EIGORU tutor) are a partner of EIGORU online business and the owner of your own online business at the same time. We have written terms, conditions and a contract that you should agree with before we hire you. After which, you are bound by our contract to obey, follow and apply all EIGORU Procedures and Rules. Knowing that you are NOT an employee but a "business partner" and you are given responsibilities you MUST COMPLY with. As you are subject to our EIGORU Manual, Penalties, and Terms and Conditions. Thus, you must do your best to NOT disappoint our students for it will affect all of us in EIGORU.
On the other hand, it is rare to receive complaints from the students. However, even if these complaints are rare, they can still give a bad impression to other students and visitors and that might degrade EIGORU's good standing and that WILL absolutely affect all of the tutors at EIGORU.
We'd like you to know the Consequences of poor work performance (Failure to comply with the EIGORU Manual has appropriate PENALTIES).
A. 100PHP Penalty Charge per Student's Complaint MailThere is a 100 PHP charge for each complaint mail that EIGORU staff have to reply to. Why? Because EIGORU staff in Japan must inspect the mails with CC: and talk with the student which take time away from doing much more important tasks. Nevertheless, if we find that you did not make any mistakes, this charge will not be applied.
This 100 PHP charge will be applied for all kinds of complaints written below and will be deducted from your salary by EIGORU staff, on your invoice salary :
Violation1. Making absences without notifications such as email and/or SMS/Emergency Board.(✱Not carrying or forgetting to bring cellphone outside of your workplace are your mistakes)
Violation2. Two times sudden cancellation per student per month.
Violation3. Late in class.
Violation4. No mail reply (both trial and regular students) within 24 hours.(✱Not checking the Spam & Junk folders is unacceptable.)
Violation5. Not writing your own deducted minute’s penalty (Step2) on the lesson sheet.And not writing your own deducted minute’s penalty on the Lesson Sheet about your class that is shorter than promised minutes
Violation6. Complaint mail about your bad attitude during the class.And Webcam was off during the class without agreement.(✱Turning on the webcam is mandatory for all the tutors)
Violation7. Forgot to use cc: eigoru.cc.noreply@gmail.com to every email you send to student.And forgot to remind the student to use CC: in each mail.
Violation8. NO Recovery Email for each SMS
Violation9. EIGORU Staff Charge for consuming 15 minutes per student's ComplaintAnd the charge is applied for the other complaints.
✱The subject/title format of Emergency Mail with Eigoru Staff Extra Charge of 100 PHP is written below: YYYYMMDDEIGORU Emergency to TutorNickname: Charge1YYYYMMDDEIGORU Emergency to TutorNickname: Charge4
B. Violations and Penalties (Deducted Minutes) in the Lesson SheetThe tutor must write his/her own violations and deducted minutes by himself/herself. And the students can correct it by themselves with informing EIGORU staff (add/edit/delete).
Violations and Penalties in the LS are listed below:プルダウンリストより選択してください=select violation from the drop down list and as well as the appropriate penalty (deducted minutes) in the lesson sheet.1. 先生の2分以上の遅刻 =Tutor was late for over 2 minutes(-10mins)2. 先生の事前連絡なしの欠席(注１) =Tutor was absent without notification thru email or SMS/Emergency Board(-15mins.)3. 先生から48時間以上返事が来ない =No reply via email within 48 hours(-15mins)4. 先生のウェブカメラが合意なくオフ =Tutor’s webcam was off without agreement from the student(-10mins)
NOTE: No penalty will be applied to those who follow proper procedures, especially, notifying Eigoru staff via SMS or Emergency board.
C. Tutors Must Open/Check their Email Accounts (INBOX and SPAM folders) REGULARLY. Replies to trial/present students must be sent within 24 hours and tutors must inform their students about the planned absences 24 hours ahead of scheduled lesson.1. You must send your students a notification mail about your planned absence 24 hours ahead of scheduled lesson.2. You must reply your Present and Trial Students within 1 DAY (24 hours) no exceptions.✱We will never accept the reason of forgetting to check your Email account.WARNING!If you fail these, the penalties below are applied:A. EIGORU Staff Extra Charge of 100PHP per Complaint MailB. Violations and Penalties (Deducted Minutes) in the Lesson Sheet
D. MUST always CHECK THE SPAM Folder as ALWAYS, as EVERYDAYWe will never accept the reason of forgetting to check your Spam Folder.WARNING!If you fail these, the penalties below are applied:A. EIGORU Staff Extra Charge of 100PHP per Complaint MailB. Violations and Penalties (Deducted Minutes) in the Lesson Sheet
E. MUST SEND an SMS to Manager Nancy in case of EmergencyIf there will be problems such as natural disasters or calamities, electricity failure, no internet connection or even you are out of your workplace (in the hospital, in a funeral service, stuck in a traffic jam, or even out of town, etc.) you MUST SEND SMS to Ms. Nancy, NO less than 2 hours before the scheduled lesson (by yourself or through a friend's help) and the contact number is 0949-126-8422.✱We do NOT accept the reasons of forgetting to bring your phone and zero credit balance on your mobile phone.WARNING!If you fail these, the penalties below are applied:A. EIGORU Staff Extra Charge of 100PHP per Complaint MailB. Violations and Penalties (Deducted Minutes) in the Lesson Sheet
F. MUST Always include CC: eigoru.cc.noreply@gmail.com as our Golden Rule1. You MUST NEVER forget to include CC: eigoru.cc.noreply@gmail.com in each mail you will send to all of your present students and trial students.2. You MUST REMIND your students to always include CC: eigoru.cc.noreply@gmail.com in their mails.✱All mails between the tutor and the students must be sent with CC: eigoru.cc.noreply@gmail.com.3. We can use important mails both from the tutor and the student when a dispute between a student and tutor arises. Moreover, mails with CC: are used to check your lesson sheets as well as your attitude/interactions with the students and performances in your classes.WARNING!If we find that you aren't using CC: in your emails and that your students’ aren't either the following penalties will be applied.A. EIGORU Staff Extra Charge of 100PHP per Complaint Mail
G. Absence without notification will not be tolerated!There are many ways to inform us about your circumstances. You are responsible for your own time management and how you manage your other concerns/obligations. You must inform us (SMS/Emergency Bulletin) at least 5 hours prior to any sudden absences.
As you have read above, there are many procedures and methods for dealing with emergencies and other situations that may cause absences etc. 90% of jobs where you have to be physically present do not tolerate absences without explanation or notification, teaching English online with EIGORU is no different. If we always get complaints, EIGORU might NOT get new students for all the teachers, as well as for you! Violating these rules will result in termination from EIGORU.
H. Japanese Bulletin Board System (BBS)Dissatisfied students will not only post their complaints to EIGORU School but they will use popular blog sites to post their complaints, bad reviews and worst case scenario.
WARNINGS!!! Japanese are well known for being very proactive with internet blogging and they have many resources to use including Japan’s very famous BBS sites. This is Japanese Online Communities' Bulletin Board System (BBS). All the students from different Japanese Online English Schools are reporting their complaints to BBS. Once the angry student posts a bad report in BBS, almost all the Japanese students can read and be updated to it. Therefore, those readers will get a bad idea or bad image about EIGORU School which will affect ALL of us in EIGORU!
If you are careless in regards to your students, it will affect EIGORU more than you might believe. You could defame EIGORU and YOURSELF (they might also post your photos as an example).
I. Precise answers for the old and same reasons which are NOT acceptable. Almost all students who file complaints about EIGORU tutors file them for the same basic reasons described above like tardiness, absence without notice, schedule abuse, etc. Below are precise answers for typical excuses. ✱These excuses are not accepted by EIGORU neither by students.
1. The Spam folder in your email account is not dangerous on its own. It is a folder not a FILE so, please do not try to tell us that you are afraid of opening your Spam folder. We know technology and this is not a valid excuse. So you MUST OPEN and CHECK IT AS ALWAYS like your Inbox folder.
2. A tutor was not in her workplace would never be a valid excuse. We are very aware that almost all Filipinos/Filipinas carry mobile phones with them at all times. Moreover, expenses for your mobile phone credit/load balance are much cheaper than in Japan. Definitely, you can TEXT Ms. Nancy wherever and whenever you are.
✱Awareness on EIGORU Manual and prevention for any violation are better than to get deduction!
✱We thank you for understanding and observing our rules and policies.
J. Teachers who are NOT attentive to the student during the class.There's a Penalty Deduction of 100 PHP for the 3rd-time report about not focusing during the class or doing other things on the computer.
✱The teacher must professionally teach students online, be attentive to the student and never do other stuff during the class.✱Other stuff such as social media sites and applications include Facebook, YouTube, Instagram, Twitter, blogs and other sites as well as other unnecessary activities which are irrelevant for the online class.
NOTE: If there are more than 3 reports regarding this matter, we will then stop all the teacher's classes, charge appropriate penalties (salary deduction from final invoice) and be dismissed from EIGORU.
On the other hand, it is rare to receive complaints from the students. However, even if these complaints are rare, they can still give a bad impression to other students and visitors and that might degrade EIGORU's good standing and that WILL absolutely affect all of the tutors at EIGORU.
We'd like you to know the Consequences of poor work performance (Failure to comply with the EIGORU Manual has appropriate PENALTIES).
A. 100PHP Penalty Charge per Student's Complaint MailThere is a 100 PHP charge for each complaint mail that EIGORU staff have to reply to. Why? Because EIGORU staff in Japan must inspect the mails with CC: and talk with the student which take time away from doing much more important tasks. Nevertheless, if we find that you did not make any mistakes, this charge will not be applied.
This 100 PHP charge will be applied for all kinds of complaints written below and will be deducted from your salary by EIGORU staff, on your invoice salary :
Violation1. Making absences without notifications such as email and/or SMS/Emergency Board.(✱Not carrying or forgetting to bring cellphone outside of your workplace are your mistakes)
Violation2. Two times sudden cancellation per student per month.
Violation3. Late in class.
Violation4. No mail reply (both trial and regular students) within 24 hours.(✱Not checking the Spam & Junk folders is unacceptable.)
Violation5. Not writing your own deducted minute’s penalty (Step2) on the lesson sheet.And not writing your own deducted minute’s penalty on the Lesson Sheet about your class that is shorter than promised minutes
Violation6. Complaint mail about your bad attitude during the class.And Webcam was off during the class without agreement.(✱Turning on the webcam is mandatory for all the tutors)
Violation7. Forgot to use cc: eigoru.cc.noreply@gmail.com to every email you send to student.And forgot to remind the student to use CC: in each mail.
Violation8. NO Recovery Email for each SMS
Violation9. EIGORU Staff Charge for consuming 15 minutes per student's ComplaintAnd the charge is applied for the other complaints.
✱The subject/title format of Emergency Mail with Eigoru Staff Extra Charge of 100 PHP is written below: YYYYMMDDEIGORU Emergency to TutorNickname: Charge1YYYYMMDDEIGORU Emergency to TutorNickname: Charge4
B. Violations and Penalties (Deducted Minutes) in the Lesson SheetThe tutor must write his/her own violations and deducted minutes by himself/herself. And the students can correct it by themselves with informing EIGORU staff (add/edit/delete).
Violations and Penalties in the LS are listed below:プルダウンリストより選択してください=select violation from the drop down list and as well as the appropriate penalty (deducted minutes) in the lesson sheet.1. 先生の2分以上の遅刻 =Tutor was late for over 2 minutes(-10mins)2. 先生の事前連絡なしの欠席(注１) =Tutor was absent without notification thru email or SMS/Emergency Board(-15mins.)3. 先生から48時間以上返事が来ない =No reply via email within 48 hours(-15mins)4. 先生のウェブカメラが合意なくオフ =Tutor’s webcam was off without agreement from the student(-10mins)
NOTE: No penalty will be applied to those who follow proper procedures, especially, notifying Eigoru staff via SMS or Emergency board.
C. Tutors Must Open/Check their Email Accounts (INBOX and SPAM folders) REGULARLY. Replies to trial/present students must be sent within 24 hours and tutors must inform their students about the planned absences 24 hours ahead of scheduled lesson.1. You must send your students a notification mail about your planned absence 24 hours ahead of scheduled lesson.2. You must reply your Present and Trial Students within 1 DAY (24 hours) no exceptions.✱We will never accept the reason of forgetting to check your Email account.WARNING!If you fail these, the penalties below are applied:A. EIGORU Staff Extra Charge of 100PHP per Complaint MailB. Violations and Penalties (Deducted Minutes) in the Lesson Sheet
D. MUST always CHECK THE SPAM Folder as ALWAYS, as EVERYDAYWe will never accept the reason of forgetting to check your Spam Folder.WARNING!If you fail these, the penalties below are applied:A. EIGORU Staff Extra Charge of 100PHP per Complaint MailB. Violations and Penalties (Deducted Minutes) in the Lesson Sheet
E. MUST SEND an SMS to Manager Nancy in case of EmergencyIf there will be problems such as natural disasters or calamities, electricity failure, no internet connection or even you are out of your workplace (in the hospital, in a funeral service, stuck in a traffic jam, or even out of town, etc.) you MUST SEND SMS to Ms. Nancy, NO less than 2 hours before the scheduled lesson (by yourself or through a friend's help) and the contact number is 0949-126-8422.✱We do NOT accept the reasons of forgetting to bring your phone and zero credit balance on your mobile phone.WARNING!If you fail these, the penalties below are applied:A. EIGORU Staff Extra Charge of 100PHP per Complaint MailB. Violations and Penalties (Deducted Minutes) in the Lesson Sheet
F. MUST Always include CC: eigoru.cc.noreply@gmail.com as our Golden Rule1. You MUST NEVER forget to include CC: eigoru.cc.noreply@gmail.com in each mail you will send to all of your present students and trial students.2. You MUST REMIND your students to always include CC: eigoru.cc.noreply@gmail.com in their mails.✱All mails between the tutor and the students must be sent with CC: eigoru.cc.noreply@gmail.com.3. We can use important mails both from the tutor and the student when a dispute between a student and tutor arises. Moreover, mails with CC: are used to check your lesson sheets as well as your attitude/interactions with the students and performances in your classes.WARNING!If we find that you aren't using CC: in your emails and that your students’ aren't either the following penalties will be applied.A. EIGORU Staff Extra Charge of 100PHP per Complaint Mail
G. Absence without notification will not be tolerated!There are many ways to inform us about your circumstances. You are responsible for your own time management and how you manage your other concerns/obligations. You must inform us (SMS/Emergency Bulletin) at least 5 hours prior to any sudden absences.
As you have read above, there are many procedures and methods for dealing with emergencies and other situations that may cause absences etc. 90% of jobs where you have to be physically present do not tolerate absences without explanation or notification, teaching English online with EIGORU is no different. If we always get complaints, EIGORU might NOT get new students for all the teachers, as well as for you! Violating these rules will result in termination from EIGORU.
H. Japanese Bulletin Board System (BBS)Dissatisfied students will not only post their complaints to EIGORU School but they will use popular blog sites to post their complaints, bad reviews and worst case scenario.
WARNINGS!!! Japanese are well known for being very proactive with internet blogging and they have many resources to use including Japan’s very famous BBS sites. This is Japanese Online Communities' Bulletin Board System (BBS). All the students from different Japanese Online English Schools are reporting their complaints to BBS. Once the angry student posts a bad report in BBS, almost all the Japanese students can read and be updated to it. Therefore, those readers will get a bad idea or bad image about EIGORU School which will affect ALL of us in EIGORU!
If you are careless in regards to your students, it will affect EIGORU more than you might believe. You could defame EIGORU and YOURSELF (they might also post your photos as an example).
I. Precise answers for the old and same reasons which are NOT acceptable. Almost all students who file complaints about EIGORU tutors file them for the same basic reasons described above like tardiness, absence without notice, schedule abuse, etc. Below are precise answers for typical excuses. ✱These excuses are not accepted by EIGORU neither by students.
1. The Spam folder in your email account is not dangerous on its own. It is a folder not a FILE so, please do not try to tell us that you are afraid of opening your Spam folder. We know technology and this is not a valid excuse. So you MUST OPEN and CHECK IT AS ALWAYS like your Inbox folder.
2. A tutor was not in her workplace would never be a valid excuse. We are very aware that almost all Filipinos/Filipinas carry mobile phones with them at all times. Moreover, expenses for your mobile phone credit/load balance are much cheaper than in Japan. Definitely, you can TEXT Ms. Nancy wherever and whenever you are.
✱Awareness on EIGORU Manual and prevention for any violation are better than to get deduction!
✱We thank you for understanding and observing our rules and policies.
J. Teachers who are NOT attentive to the student during the class.There's a Penalty Deduction of 100 PHP for the 3rd-time report about not focusing during the class or doing other things on the computer.
✱The teacher must professionally teach students online, be attentive to the student and never do other stuff during the class.✱Other stuff such as social media sites and applications include Facebook, YouTube, Instagram, Twitter, blogs and other sites as well as other unnecessary activities which are irrelevant for the online class.
NOTE: If there are more than 3 reports regarding this matter, we will then stop all the teacher's classes, charge appropriate penalties (salary deduction from final invoice) and be dismissed from EIGORU.
C18. Summary of Violations & Penalties Deducted on the Invoice 📌(updated June.04.2020)
C18. Summary of Violations & Penalties Deducted on the Invoice 📌(updated June.04.2020)
Violations & Penalties in the Lesson Sheet are listed below:NOTE: Student is the one who will select violations in your lesson sheet.-10min = Tutor was late for over 2 minutes.-10min = Tutor’s Web-cam was off during the class.-15min = Tutor didn't attend the class without notifications to the student.-15min = No mail response from the tutor for over 2days.
Violations & Penalties about EMB & Other Concerns will be Deducted from Tutor's Invoice Salary.
Violation1. Making absences without notifications such as email and/or SMS/Emergency Board.(*Not carrying or forgetting to bring cellphone outside of your workplace are your mistakes)PENALTY : ₱100
Violation2. Two times sudden cancellation per student per month.PENALTY : ₱100
Violation3. Late in class.PENALTY : ₱100
Violation4. No mail reply (both trial and regular students) within 24 hours.(*Not checking the Spam & Junk folders is unacceptable.)PENALTY : ₱100
Violation5. Not writing your own deducted minute’s penalty (Step2) on the lesson sheet.And not writing your own deducted minute’s penalty on the Lesson Sheet about your class that is shorter than promised minutes.PENALTY : ₱100
Violation6. Complaint mail about your bad attitude during the class.And Webcam was off during the class without agreement.(*Turning on the webcam is mandatory for all the tutors)PENALTY : ₱100
Violation7. Forgot to use cc: eigoru.cc.noreply@gmail.com to every email you send to student.And forgot to remind the student to use CC: in each mail.PENALTY : ₱100
Violation8. NO Recovery Email for each SMS.PENALTY : ₱100
Violation9. Forgetting the Keyword e/m/b on your SMS.PENALTY : ₱50
Violation10. EIGORU Staff Charge for consuming 15 minutes per student's ComplaintAnd the charge is applied for the other complaints.PENALTY : ₱100
Violation11. Tutor is hiding or not mentioning any of the above Violations-Penalties to EIGORU office and students.PENALTY : ₱1,000
Violations & Penalties about EMB & Other Concerns will be Deducted from Tutor's Invoice Salary.
Violation1. Making absences without notifications such as email and/or SMS/Emergency Board.(*Not carrying or forgetting to bring cellphone outside of your workplace are your mistakes)PENALTY : ₱100
Violation2. Two times sudden cancellation per student per month.PENALTY : ₱100
Violation3. Late in class.PENALTY : ₱100
Violation4. No mail reply (both trial and regular students) within 24 hours.(*Not checking the Spam & Junk folders is unacceptable.)PENALTY : ₱100
Violation5. Not writing your own deducted minute’s penalty (Step2) on the lesson sheet.And not writing your own deducted minute’s penalty on the Lesson Sheet about your class that is shorter than promised minutes.PENALTY : ₱100
Violation6. Complaint mail about your bad attitude during the class.And Webcam was off during the class without agreement.(*Turning on the webcam is mandatory for all the tutors)PENALTY : ₱100
Violation7. Forgot to use cc: eigoru.cc.noreply@gmail.com to every email you send to student.And forgot to remind the student to use CC: in each mail.PENALTY : ₱100
Violation8. NO Recovery Email for each SMS.PENALTY : ₱100
Violation9. Forgetting the Keyword e/m/b on your SMS.PENALTY : ₱50
Violation10. EIGORU Staff Charge for consuming 15 minutes per student's ComplaintAnd the charge is applied for the other complaints.PENALTY : ₱100
Violation11. Tutor is hiding or not mentioning any of the above Violations-Penalties to EIGORU office and students.PENALTY : ₱1,000