Change Process
Six step process from strategy to evaluation.
Each layer refines the scope, resources, benefits and costs and provides governance opportunities to say stop or go.
Change Triage: All work comes through a single funnel to be tracked and triaged. Triage has two possible paths for the initiative: Strategic or Tactical Execution Path.
Strategy Execution Path takes a Value Based Delivery Approach that incrementally builds information and provides stakeholders with the option to reverse course should conditions change or if the initiative isn't going to meet the expectations.
Tactical Execution Path is more subjective to what the needs of the Business Unit would be. Tactical initiatives are tweaks to the operating model vs larger more complex changes.
These two paths acknowledge some changes are very small and don't require the level of oversight that the Strategic Execution path would provide.
Change Initiation: A concise summary of the benefits and high-level scoping of the idea. High-level value streams and capabilities identified.
Opportunity Definition: Common understanding of the opportunity in context of the business. Key results, problems and impacts defined in context of the business operating model.
Solution: Options and recommendations on the best way to change the operating model and achieve the desired key results.
Planning & Execution: Co-ordinated sequence of events that are orchestrated to implement the change and achieve the desired key results.
Evaluation: Answer the question, did we achieve the desired key results?