There are times when fingerprint results are received, however because of issues with the scanned images the applicant needs to fingerprinted again. Even though they should have been notified by IdentoGO at around the time that the were initially fingerprinted, that may not always occur, or the applicant may have missed the communication. In these situations we are very likely to receive these escalations from the call center or our affiliated vendors
The HR Connect Service reviews the Daily Activity report to validate the necessity of a Reprint. Once we identify the issue we send the applicant an Oracle email to let the know that they must reach out to IdentoGO to schedule a Reprint appointment