Performance Measurement in Social Care
PERFORMANCE MEASUREMENT IN SOCIAL CARE
Performance Indicators in Social Care for Older People
(Principal Investigator: Professor David Challis)
This study was commissioned by Cheshire County Council Social Services Department and supported by the then Government Social Services Inspectorate and the Department of Health PRP. It took place from 1996 to 2001 and aimed to develop, implement and monitor a set of performance indicators for services to older people.
Publications
Clarkson, P. and Challis, D. (2002) Developing and implementing a local performance measurement system in older people's services, Research, Policy and Planning, 20, 3, 3-16.
Clarkson, P. and Challis, D. (2002) Developing performance indicators for mental health care, Journal of Mental Health, 11, 3, 281-293.
Clarkson, P. and Challis, D. (2003) Quality Assurance practices in care management: a perspective from the United Kingdom, Care Management Journals, 11, 3, 142-151.
Clarkson, P. and Challis, D. (2006) Performance Measurement in Social Care: A Comparison of Efficiency Measurement Methods, Social Policy & Society, 5, 4, 461-477.
Challis, D., Clarkson, P. and Warburton, R. (2006) Performance Indicators in Social Care for Older People, Ashgate Publishing, Ltd.
Challis, D., Clarkson, P. and Warburton, R. (2019) Performance Indicators in Social Care for Older People, London, Routledge.
The Design and Use of Local Metrics to Evaluate Performance: A Comparative Analysis of Social Care Organisations
(Principal Investigator: Professor David Challis)
This study was funded by the ESRC (2006 to 2010) to examine local approaches to performance measurement in social care. It examined the use of performance measures and monitoring techniques in local social care services for older people, to identify future strategies for the performance regime in social care. First, it explored the use of measures and how organisations are rated on their performance, through a questionnaire survey across England and Northern Ireland. Secondly, it explored, through management interviews and reviews of written material in the UK, and comparison with performance measures in Japan, their use at a more local level.
Report
Research Summaries
Publications
Clarkson P, Crompton SL, Challis DJ, Donnelly M. and Beech R. (2009). Has Social Care Performance in England Improved? An Analysis of Performance Ratings across Social Services Organisations. Policy Studies, 30, 403-422.
Clarkson, P., Challis, D., Davies, S., Donnelly, M., Beech, R. and Hirano, T. (2010). Comparing how to compare: an evaluation of alternative performance measurement systems in the field of social care. Evaluation, 16, 59-79.