Lida's factors and forces

High IT literacy

Gets frustrated when others struggle with technology

High expectations for her courses

Has to keep working while studying

Managing home life with work and studying

Keen to get properly started with postgraduate study

Doesn't feel like her courses will be able to prepare her after switching online

Wasting time and money on courses that don't work as well online

Maintaining her mental well-being

Managing time between studying and an increased workload

Doesn't have a work desk

Tech savvy and can help his clients and students with troubleshooting

Owns a reliable computer and has good internet access (though it's been worse since the lockdown started)

Enthusiastic

Known for being able to get through to tougher cases and as a source of innovation

Active on social media and keeps in touch with clients and students outside of working hours

Due to sensitivity of work needs reliable and safe solutions on a low budget

Brining more connectivity to isolated clients or ones in poor home situations

Needs a feeling of 'normalcy'

Wants to continue providing support during the lockdown

Accessibility

Safety and privacy of clients

Getting clients connected

Having adequate tech support for learners

Long-term client motivation for independent learning