Client Service Delivery - Claremont, Western Cape (Hybrid)
ABOUT US
We is a leading provider of data and content publication platforms designed for asset and wealth managers. Our platform empowers the construction and distribution of essential sales, marketing, and client reporting materials. Founded in 2002, we operate across four global offices and are backed by ISO-27001 certification in information security management. Our team has a wealth of experience in handling large-scale data, information design, industry regulations, and compliance issues.
As part of our ongoing transformation, we are placing clients at the core of how we operate. We are seeking an experienced Senior Project Manager to join our Client Solutions and Strategy team and deliver exceptional value to clients globally.
THE OPPORTUNITY
We are looking for a Senior Project Manager to manage the successful implementation of client projects, from new client acquisitions to updates for existing clients. These projects can span multiple Kurtosys product offerings, such as investment websites, investor portals, fund data experiences, and investment reporting tools. Our clients range from large asset managers to boutique investment firms and hedge funds.
As a Senior Project Manager, you will take ownership of multiple projects running concurrently, ensuring they are delivered on time, within scope, and to the highest quality standards. You will work closely with cross-functional teams, including Product Consultants, Designers, QAs, and other business functions, to drive project success and client satisfaction.
YOUR KEY RESPONSIBILITIES
Project Ownership: Oversee, manage, and deliver multiple client projects, driving timelines, milestones, and deliverables while ensuring the highest level of client satisfaction.
Stakeholder Communication: Regularly communicate with both internal teams and senior client stakeholders, ensuring alignment on project goals, risks, and deliverables. Prepare key project documents, such as agendas, minutes, project plans, sprint reports, and presentations for senior leadership.
Cross-Functional Collaboration: Collaborate with Product Consultants, Designers, QAs, and other teams to ensure seamless project execution. Leverage their expertise to resolve blockers, mitigate risks, and ensure timely delivery.
Resource Management: Plan and allocate resources efficiently to meet the demands of the project pipeline. Proactively identify and address resource bottlenecks.
Client Relationships: Act as the main point of contact for clients throughout the project lifecycle, managing expectations, and ensuring a smooth and successful project delivery.
Continuous Improvement: Provide feedback on processes and suggest improvements for project delivery practices, ensuring efficiency and quality in all projects.
Risk and Issue Management: Identify potential risks or blockers early in the process and proactively devise mitigation plans to avoid delays or project setbacks.
THE NON-NEGOTIABLES
Problem-Solving: Strong critical thinking, communication skills, and a proactive mindset. Ability to handle multiple priorities in a fast-paced environment.
Leadership: Excellent emotional intelligence, with a focus on transparency, empathy, and team collaboration.
Client-Facing Experience: A minimum of 5 years’ experience in managing client-facing projects, with a proven track record of successful delivery.
Industry Knowledge: A strong understanding of digital, SaaS, and cloud-based technologies, ideally gained through experience in the asset management or financial services industry.
Project Management Expertise: Experience with traditional project management methodologies, with the ability to manage large and complex projects.
Tools Proficiency: Familiarity with Microsoft Office Suite, JIRA, Confluence, and other project management tools.
THE NICE-TO-HAVE'S
Industry Experience: Prior experience in Asset & Wealth Management, preferably with expertise in Marketing, Digital, Distribution, or Client Reporting.
Certifications: Project Management qualification (e.g., PMP, Prince2), Agile certification, or similar would be advantageous.
BENEFITS
Hybrid working environment
Flexible work hours
Generous leave policy
Employee wellbeing program
Ongoing staff appreciation events
Access to learning platforms
Working with experts across the globe
FINAL THOUGHTS:
We an international, SaaS-based fintech company. We work with cutting-edge technology and are committed to promoting from within, encouraging initiative, and fostering an open culture where innovation thrives. Our goal is to transform how the world’s leading financial services firms engage with their audiences, enabling them to build and nurture long-lasting relationships with their clients.